Seller Central

Scam or not?

OK. Have not run into this before. I have a buyer who purchased 4 identical items. Didn't ask for a discount or a combined shipping option. I go into the dtails and find that each item has a different mailing address. According to ebay the items are ...

Trouble entering weight in ebay shipping label

Hi: Can anyone help with this problem. Trying to print a tracked packet label to the US. When I try to enter the weight of 120 grams the box turns red and I can't print the label. Not sure what the issue is as I selected grams from the menu. Really n...

country of origin not showing on ebay label

Hi: Country of origin still not showing on ebay labels. When will ebay fix this?

Resolved! Best Practice for Canada to US, Canada Post/USPS Label Purchase

Hello good reader, If you purchase a label through eBay you are restricted from updating tracking info.This prevents the Seller from updating the carrier from Canada Post to USPS. On the Canada side tracking will be accurate, but once package is acce...

Resolved! Questions about selling directly through PayPal

Hello everyone, first time seller here. I have received and accepted an offer from a buyer on an item.When it came to the payment, the buyer wants to pay me directly through PayPal, instead of paying me through the regular eBay solution. Could someon...

sales tax in Alberta

Ebay s charging Alberta residents a sales tax on bills They charge a 13% GST HST tax in Alberta The Province does not have a sales tax Only a 5 % GST tax so check your bills they have been charging us all too much Tax

Is anyone else getting charge twice for shipping labels on ebay

This happened a couple of weeks ago where I got charged twice by ebay for the same label. $30.28. I was checking through my payment list (can't make heads or tails out of the way they are doing things) but noticed two $30.28 in the red ink one behind...

Will I get penalised for using a different shipping method?

Hi everyone,I recently sold an item on eBay and had listed Xpresspost as the shipping method for international order. However, when I tried creating the shipping label, I realised that the value of the item was too high to get it insured with Canada ...

Canada's Tax Free Limit

Did Canada recently raise the amount we can import tax free from $20?

Vacation Settings or extending shipping days - which is better?

I'll be away for 8 days so which is better, putting my store on vacation and hiding my items or just extending my shipping days to 10 days? I've always used the vacation settings before but it always took forever for sales to get back up to normal af...

Canada shipping rates... can you check how much this would cost you? (Curious if my rates are good)

Hey guys! I just negociated my new discount level with Canada Post and somehow I feel it's still crazy expensive (I send ~15k packages per year). Could you have a look how much it would cost you to ship the following package? From H1A 0A9To M3C 0C2Le...

Did you notice ebay doesn't refund platform fee on partial refunds to give buyers if there's no case

If buyer doesn't open a case and instead contacts me directly and we resolve things amicably by providing the buyer some partial refund, ebay doesn't give me back that portion of the money that ebay withheld as welling fee. For example, item sold for...

Resolved! What is the new payment standard on Ebay? Paypal? Ebay Payment?

Hi! I haven't sold on ebay for a few years and I just received a payment (from a 0 feedback new user) from ebay. And the buyer paid trough ebay payment but I don't have anything setup for that. So I put my Checking Account number, Financial instituti...

Sold identical item, to same state , same price, but sale tax collected was different?

2 days ago i sold an item for 28.99 plus 8.85 shipping to a buyer in NY. Today i sold another of the same item, at the same price to a buyer in NY. Sales tax collected on todays sale was 3.31, on the sale from two days ago it was 3.03. A difference o...

New (No) Views - is really deflating/demotivating

It is probably good that the views we see are actual views, however, makes me want to give up selling. April / May low sales, now low views. Definately not going to buy any more inventory. Will have to reconsider what I am selling now, prices, descri...

Resolved! Help - is this buyer scamming?

I am new (back again after ten yrs) seller - in Canada - giving potential buyer chance to send me their posts or zip codes, and I in turn will describe types of shipping available and prices, timing, tracking etc. This is stated clearly, with a ratio...

One third of small packets to the US experience significant processing delay...anyone else?

This keeps happening. Since i started entering the UR barcodes for small packets i send to the US, i've noticed that almost exactly 1/3 of the packages i send to the US experience a significant processing delay at Mississauga Gateway before being for...

Unable to send an invoice for a total requested buy buyer.

When I try to send the invoice I keep getting a message There is a problem, try again laterDoes anyone know what I can do?

Resolved! International shipments Chit Chats Asendia Priority Tracked to EU post July 1, 2021?

Does anyone have any experiences of shipping with Chit Chats using Asendia Priority Tracked to EU (such as Germany, UK, France, etc) after the July 1, 2021 changes? On a recent order, the buyer paid VAT and eBay provided the IOSS number. On Chit Chat...

Resolved! Promoted listing mystery!

There is something that is bothering me on my page and I can't figure out what the issue is - it's not a big deal but nonetheless, I am finding it irksome... I have 935 listings - 934 of them are eligible for promoted listing - so what is the other 1...

Europe VAT?

So I just saw this "warning" when I was about to print a shipping label for Germany... Please be advised that Canada Post has not yet updated their services to follow the new EU VAT regulations (IOSS) which went into effect on July 1, 2021. If you se...

Final Value Fee CREDITS??

Transactions don't always go perfectly, and in the past eBay did not necessarily charge us when they went south.That seems to have changed, Refunds and creditsYou’re responsible for final value fees whether you complete a transaction or not, but in s...

Help with signature

Can anyone help me identify the signature on this piece? thanks.

Buyer claiming they never received item despite canada post tracking saying delivered.

Auction ended Feb 13, shipped the next day, tracking says it was delivered( via the canada post site, not eBay’s buggy tracking) feb 21.Buyer waited until March 31 to message me and asked where the item was.I opened a ticket with canada post, they tr...

Unable to list new item because shipping service keeps disappearing

This is the second time I have encountered this bug. On listing an item, I get an error message saying that I need to select a shipping service, except when I do, it disappears right after clicking submit button.https://youtu.be/2nxYu1998u4Screen rec...

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buyer changed their mind on returning for partial refund

Buyer has changed her mind on returning and wanted partial refund, I agreed but now we both don't know how to do that. Does the buyer have to cancel returns? first then ask for partial refund? Please help someone.

Is anyone having constant non payments or buyers asking to cancel orders after they win auctions?

Hello, the title says it all, Im really struggling with this and not sure if I want to keep selling items on ebay if I cant rely on consistency. Im at about 50% of the time right now where buyers just dont pay, or ask to cancel after the fact. Are th...

Ebay Returns and Shipping Cluster

I am fairly new to ebay and shipping and the post office, but here is what is going on in my situation. 1. sold a star wars comic for $134.99 + $18 for tracked shipping. so the buyer paid $152.99 in total.2. i got to post office, and shipped the book...

Partial refund

I sold multiple items to a single buyer, left feedback, printed out the orders, marked them shipped, and then went to pack them.One was missing.I shipped the other two immediately and Messaged the buyer that I would refund the third.However, I don't ...

Free items

Can ship an item tracked , but if post man forgets to scan the tracking when delivered , then you are giving your stuff away for free !!Item was shipped with tracking , possibly lost in mail ?? Posted track number and item did not show delivered.Ebay...