Seller Central

Anchor store to Premium

What I am reading it that If you have a anchor store subscription you can change the store to a Premium or Lower with no fees.. From eBay Canada..**We're also pleased to share that the downgrade fee will be waived for all store subscription changes i...

Sending An Invoice

A buyer has sent me a liost of 10 cards he wants to buy without "adding to cart" or "buy it now. How do i do that? Thanks.

Delay in receiving eBay messages by email

Has anyone else noticed a delay in eBay emails hitting your email box - or some not coming at all? Over the past few days at least I have not been getting email notification when I get offers - it still pops up on my eBay page as an alert but I used ...

eBay Canada Insertion Fee & Store Subscription Updates

Sellers Q & A on .ca listings - incorrect info

Hi tyler@ebay Someone noticed this earlier today. When a buyer clicks on contact seller on a listing and the seller has enabled their Q & A section, one of the ebay generated questions comes up incorrectly. Under the shipping section is the question ...

Managed payments and Chinese sellers.

All this difficulty with Canadian (and other) residents who originally set up dotCOM accounts, makes me wonder if eBay is using these experiences to form a simple policy for setting up Managed Payments for our Chinese colleagues and competitors.Has a...

Canadian seller residing in Canada selling on Ebay.COM (Canada US dollar bank) - need W-8BEN?

Here my stats:Canadian sellerResiding in CanadaIn seller profile shows "Based on Canada"Address on the account Canadian (yet, the Citizenship country shows U.S.)Selling on Ebay.COMCanadian bank US dollar account in CanadaI am on managed payments sinc...

Resolved! How to get a buyer request for refund closed after buyer says she found item.

My buyer did a request for a refund for an item shipped 4 months ago. EBay is holding my funds due to the request. I had a choice to email her within the request and she now says that she has found her item and has apologized. What do I do now to get...

shipping question from Canada

Good Morning I used to sell on ebay and then stopped. I liste dmy ifrst item last week and it sold and i can see some of the changes but my question is specifically about shipping an item from Canada. The buyer has paid for the shipping as well as th...

Buyer requests a refund

I sold a fridge power supply board, buyer receives it and wants a refund saying it doesn't work. Now, l know it works as l took it from my own fridge when l replaced it a few months ago. The power supply was working fine (as well as the old fridge), ...

Permanent Suspension with No warning, No Email, No Message and No Reason.

I have a relative that has been selling on eBay since 2013 with about 3300 reviews and a Feedback rating of 99.8% and is as straight as they come. Today everything was good. She had about 10 orders for the day to pack and did the first 3 without issu...

Major issue with managed payments...

As part of another thread Tyler posted this" "okay, with that out of the way, here's what I've found (fancy speak follows): Currently, when your account is activated on managed payments (not just pre-registered but actually 'turned on' for your accou...

Thinking of closing my basic store on May 1st......advice/input appreciated

What i thought was a clear cut decision has become less so. I've had a basic store on .COM since i can remember. However, i am starting to wind down selling on Ebay and i think it is no longer needed. But i'm not sure. I currently have about 240 list...

Does ebay require payment immediately on BIN on auctions?

I've had at least three buyers so far say that they're being forced to pay immediately when they try to use BIN on auctions, even though I have "payment not due immediately" set up for all of my listings, both fixed-price and auctions. Is it supposed...

Resolved! Am I eligible for a fee credit if I issue a partial refund for a shipping adjustment?

Question in the title. Thanks

Resolved! Shipping to Russia

Hi,I ship all over the world through Chit Chats Express. Their service is GREAT. But today I had to send 2 refunds for goods not received in Russia. I know it's not the fault of Chit Chats. It's something happening over there. I never had a problem t...

US Tax & International Fees

I'm a Canadian seller & it's just crazy Ebay charges a Final Value Fee on Taxes Collected by Ebay "on my behalf' lol for US buyers + charged HST on the Final Value Fee, not to mention a International Seller Fee when buyers address is outside of Canad...

Resolved! USA Ebay Collected Tax - Is there a list of Tax Rates State by State that ebay charges USA Buyers?

Hi, As the title asks...Is there a state by state list of the Ebay Collected USA taxes that I can refer to so I can better calculate my handling fee on an item by item basis since we are charged fees on the tax and then charged GST on the fees. I sol...

Do low feedback buyers have Buyer Protection?

So I sold an item to a member with low feedback (less than 10) and they're saying the item hasn't arrived. There's no tracking because it was not a high value sale. I'm wondering, if the buyer opens up an "Item Not Received" case, will ebay side with...

Why Cant I Find Terapeak???

I dont have the option to use Terapeak. Does anyone know why? I tried everything. Does it work for Canada sellers?

Resolved! Messages on iOS app not working... yay

tyler@ebay As of 1:34am EST, this is the error I get when trying to send a message to one of my buyers using the iOS app: ----------------------Message errorService is not available.(Trading.20957)----------------------------

Resolved! Does having more watchers on an Item increase its Visibility?

I am curious in terms of how the algorithm works. If an item has more watchers, is it more likely to be seen more?Curious!Thanks,Jake LS@thego2corner

eBay is having trouble sending money to my BMO bank account

I sold an item to a Korean buyer early January and buyer paid for the item shortly after. However, it seems like eBay is constantly trying to send this money to my bank account yet all transactions have failed. My bank account in Bank of Montreal (On...

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FYI for anyone using Canada Post Tracked service

For anyone that processes a sale where the customer has specific shipping instructions(closest option to safe drop) you are able to update shipping options for that package. Parcel must be with a tracked services. (As per CP agent for shipper). Rules...

USPS tracking: 'Return to Sender' then 2 hours later 'Delivered'.....anyone have an explanation?

Sent a package to an APO (army post office) box. Buyer is stationed in the Pacific Theatre. After waiting a long time for it to be picked up by the buyer (available for pick up since Feb 11), the scans today said 'Return to Sender' but then a couple ...

Package Sent From Kelowna To Puerto Rico Went to Vancouver Then San Francisco and then....Anchorage?

Is this right? I thought the GSP had a nasty carbon footprint... {Tracking reads Bottom To Top} It's on the way to the buyer.AcceptedStep 1 - Completed - Accepted Sun, Feb 20Sun, Feb 20In transitStep 2 - In Progress - In transitOut for deliveryStep 3...

Ebay labels overcharging?

Hello, On Feb 20 I purchased a shipping label from eBay for $14.81 Regular Parcel. I owed 78cents since I did not have enough funds in my eBay account but now I see on Feb 24 they added $1.03 to amount I owed for a total of $1.81. The package was del...

Canada /USA returns

a few times I have had USA sellers ask for returns for example one time Mind change and one time they accuse me of having counterfeit product which is absurd, untrue And unfounded. I do not technically accept returns but that doesn’t matter at all, I...

Doing everything as directed by eBay

Recently I auctioned out my original Pokemon books that I have kept in mint condition (brand new). It is quite rare to have a 20 years old books in brand new condition. As expected, the books were sold for USD $360. We carefully pack the books with a...