Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Does a defect rating disappear over time

I received a defect in 2022 for cancelling an order on a customer for the reason of "out of stock".I never noticed I received the defect until these past couple of months.The reason for the defect (but I have no proof) was I already sold my single co...

Our server is down, but we’ll have things back to normal soon.

Our server is down, but we’ll have things back to normal soon. Is anyone else experiencing this?

Search bar is back

The search bar that was missing for non store owners has reappeared. Hopefully it is here to stay!

Buttons disappearing, Is this another Ebay glitch?

Latest glitch I'm dealing with is my buttons are disappearing.To elaborate, they are there, just not available to click.this problem appeared yesterday.I am unable to leave feedback or send a new private message to another Ebay member. I can send a m...

Resolved! Charged fees for cancelling suspect buyer?

Hi, someone appears to have tried to scam me and I've ended up being charged sales fees. Brief details - I listed a mobile for sale, sold successfully, buyer paid and within minutes messaged me to ask me to post to a different address. Obvious red fl...

Received a best offer from guy with 0 feedback, but the price same as it is on listing

Just received an offer from some guy who has 0 feedback and the offer is the same as a original price

I was charged 18% sellers fee but the eBay information site states 12%!

I was charged 18% sellers fee but the eBay information site states 12%!Every buyer had to pay taxalso, you are not required to charge and more importantly remit taxes on your sales until you sell a substantial amount (~$30,000) annually.$560 is along...

No refund buttons!!

So I need to make a partial refund to a buyer today, but in either the app or the web based pages, there's no refund option or buttons any more. Is it hiding or moved? Anyone else notice this problem??

How long does it take for "Item Specifics" to show up in searches?

I've spent several hours today going through and updating the "Item Specifics" on hundreds of listings, but so far, if I go incognito and do searches on those Item Specifics, my items do not come up in general searches.I also have over 100 cards with...

new SELLER TOOL STILL SLOW AND LAGGY

So the roll out of the new seller tool has been out for several months. Why are we still experiencing a very slow seller tool? Its creating a lot of frustration for my team and I. Any tips or tricks to speed up the process. We are still using the tem...

Beware of buyer

Beware of a buyer named *** There's been multiple incidents from multiple seller that this guy buys items with non trackable shipping and then claims he never received the items. I've talked to other sellers he has screwed over. Don't sell to this th...

EBAY CHARGING ME FEES ON THE TAX THEY ROBBED FROM A CANADIAN BUYER

ITS BAD ENOUGH YOU TAX PEOPLE ON ITEMS BOUGHT AND PAID FOR 60 YEARS AGO BUT CHARGING ME A FINAL VALUE FEE ON THE TAX YOU ROBBED IS WRONG.I FEEL SWINDLED AND TAKEN ADVANTAGE OFSHAME ON YOUFees based onC $172.50 Item priceC $150.00Sales taxC $22.50Fees...

MY LISTINGS DO NOT SHOW UP IN SEARCHES ! AM I DOING SOMETHING WRONG ?

ever since ebay switched to the new listing items format i have noticed then when i check my items by typing in keywords about the item listed it does not show up , what shows up is tons of similar or same items from other sellers , this happens on a...

Refunds/reversals when a buyer cancels an order

Has anyone recently had to cancel an order due to a customer request?In the past from my experience when this has been required, funds were either pulled from completed funds waiting to be forwarded to bank or directly from my bank account when there...

Finding offers

Where can I find the listing I have made offer on?

Buyer Paid with ApplePay -- Awaiting Payment -- but amount in Processing. Should I wait to ship?

Dear eBay sellers,I have sold an item. The buyer paid with ApplePay. I did not receive a notification of payment yet but a screenshot of the payment. The item still states: "Awaiting Payment." I went to the Payments section on Seller Hub and the amou...

Resolved! Odds of Payment?

Hey Folks! Hope everyone out there is doing well.I got a buyer over the weekend who has been with ebay for almost 20 years and has 1000 or more feedback. All good reviews.We worked out a deal over the weekend of a combined card Lot and the buyer whil...

Buyers protected over seller …

I am very angry...EBay sides with a buyer on a 200$ item. Our bill from the post office shows all th items in the photo on the scale confirmed everything. The buyer sends a photo of an empty box and when proofing on the scale, this is impossible it w...

No longer qualify, but still top rated?

It's nice to have something positive to say about Ebay. Even though my total sales in the US have dipped below the 100 per year minimum threshhold to qualify for the 10% Top Rated discounted, i am still getting it. Does anyone know why? BTW my total ...

Resolved! Shipping N64 and SNES Video Games

Hey, I'm just wondering how others who ship these games Canada wide can do it for only $3-$5 on average.

Ebay ended my listings on account of Counterfeit :(

Ebay suddenly ended almost all of my legit listings, i had posted all original items nothing fake or counterfeit. My listings were live since many days and i sold few as well.I dont have no counterfeit items.I really dont understand why ebay deleted ...

Resolved! Offering Multiple Shipping Options to USA

Hey, just wondering if it's possible to offer both Canada Post and Fedex as shipping options to US buyers as I've noticed the rates for large items are generally cheaper with Fedex.

Ebay Canada Shipping Supplies

Anyone else feeling totally stumped when they go to use their quarterly coupon for shipping supplies? (to arrive shortly). Currently there are 35 items listed on ca. 7 items are under 35.00 CAD. 5 of them are stickers/thank you cards. On dot com ther...

Current state of eBay

Hello devon@ebay Just a question out of general concern. As of late there seems to be a reluctance of eBay addressing known issues and being more interested in modifying parts of eBay that were working fine. For any seller or buyer that is having a p...

Selling coins/shipping

Hello I haven’t sold anything on eBay but have come across quiet a few coins that have sold on here for $10 I want to start listing these coins but don’t know how to ship them

On the .com site shipping times from Canada not correct

devon@ebay Hi Devon. Quite a while ago the shipping team added some generic shipping options to the .com listing page specifically for Canadians. When we are filling out the info on the listing page it gives us a delivery time span so that we have a ...

Negative feedback and withheld funds because buye made a mistake and didn't read my ad before buying

HelloIs there any way to remove feedback left by a buyer who got what he paid for and threw a tantrum over it?I sold an empty box for an Xbox controller. I dunno why people buy these but looking at the completed listings,l they do. It was clearly sta...

eBay automatic blocking some countries

I just had a person from Saudi Arabia try to buy an item and it came up that I don't sent to that country. I checked a few listing and it says: Ships to: WorldwideExcludes: Belarus, China, Kuwait, Macedonia, Morocco, Qatar, Russian Federation, Saudi ...

How to get $US into Paypal Account

Prior to managed payments I always had $US in my PP account, but now I'm constantly running out of American $s for my eBay purchases.Does anyone know how to transfer $US from my $US dollar checking account where eBay deposits my $ to my PP $US dollar...

Discussion question Oct 2022

Hello devon@ebay Could we get a follow up please to this question that was asked back in Oct 2022 in the Q & A? The orginal ebay response below. I've had this happen on several occasions where a reversal was taken from my bank balance vs the pending ...