Seller Central

Canada Post Flat Rate Box question

in all the years i've been selling on Ebay i've never needed to use a CP Flat Rate Box before. But i sold a small flat item to a remote location and the Box was cheaper . Anyway, the tracking number i got was wierd, starting with GD and it doesn't sh...

Order value / duty concern when preparing 2 labels for 1 order Canada to USA.

Hope someone can help me. Chatted with eBay, was told to go to the post office and have them prepare labels and then come back into eBay to put in the 2 tracking #s. Makes no sense to me !!! I have to mail a rather expensive chandelier to the USA. He...

still can't send my listing.....everything seems ok but when I press on list your item, it will not

Buyer Feedback Reluctance

I have a relatively new ebay account and look forward to building my reputation with each transaction by selling at competative prices, providing honest descriptions and packing carefully and shipping promptly. I am finding that half of my sales do n...

Anyone Embedded a youtube link in a listing?

Does anyone have any experience with embedding a youtube link in to a listing? I am listing a bit of an odd vintage turntable and providing a short video showing it operating would be a great benefit. The listing will be on .com and the .com eBay pol...

Resolved! eBay System Refreshes

Has anyone recently asked for a eBay store or general listings reset/refresh? Is it a real thing or just a canned answer? Were you able to observe anything to acknowledge it had taken place? Did you see any sort of uptick/ increase in traffic or busi...

Resolved! Shipping to both the US and UK

Hello, I am new to Ebay and in the process of putting the finishing touches on my first ad. In addition to shipping within Canada, I'm wondering if it's possible to set a shipping option for both the US and UK. When I click on the link to "select an ...

Wow what a mind bender to figure out, and safely fix!

I get an ebay offer regarding an item (doesn't have best offer). I message back with the best I can do. They message back that they will accept. I put best offer on the item so that it will automagically accept what we agreed to. They message back th...

Resolved! Buyer wants a refund because I wrote the wrong name in my hand written thank you letter

So I sold this one pokemon card overseas (it was only 10$) and the buyer messages me If i could write a custom hand written note for his nephew and send the card to the address of his nephew's place instead of the buyers as a gift. I agreed to it bec...

new ebay.ca shipping listings. who having problems it used to be real E Bay and now a nightmare.

Trying to create a return label for buyer, cannot find how to do this on ebay or Canada post

ebay must not stop and continure 100k promotion indefinitely for now.

Sellers are experiencing just another slow sales after pandemic for the obvious reasons. Because of the rising cost of gas, people are already worried about their budget and spending. We don't know when this whole situation get settled just like how ...

Resolved! ebay store

Just a quick question. Since the 100k free listings started I have been able to get up to about 450 items listed. If I go to the Basic store will these listings be automatically moved into the store or will they have to be moved manually. Thanks

Anchor store to Premium

What I am reading it that If you have a anchor store subscription you can change the store to a Premium or Lower with no fees.. From eBay Canada..**We're also pleased to share that the downgrade fee will be waived for all store subscription changes i...

Sending An Invoice

A buyer has sent me a liost of 10 cards he wants to buy without "adding to cart" or "buy it now. How do i do that? Thanks.

Delay in receiving eBay messages by email

Has anyone else noticed a delay in eBay emails hitting your email box - or some not coming at all? Over the past few days at least I have not been getting email notification when I get offers - it still pops up on my eBay page as an alert but I used ...

eBay Canada Insertion Fee & Store Subscription Updates

Sellers Q & A on .ca listings - incorrect info

Hi tyler@ebay Someone noticed this earlier today. When a buyer clicks on contact seller on a listing and the seller has enabled their Q & A section, one of the ebay generated questions comes up incorrectly. Under the shipping section is the question ...

Managed payments and Chinese sellers.

All this difficulty with Canadian (and other) residents who originally set up dotCOM accounts, makes me wonder if eBay is using these experiences to form a simple policy for setting up Managed Payments for our Chinese colleagues and competitors.Has a...

Canadian seller residing in Canada selling on Ebay.COM (Canada US dollar bank) - need W-8BEN?

Here my stats:Canadian sellerResiding in CanadaIn seller profile shows "Based on Canada"Address on the account Canadian (yet, the Citizenship country shows U.S.)Selling on Ebay.COMCanadian bank US dollar account in CanadaI am on managed payments sinc...

Resolved! How to get a buyer request for refund closed after buyer says she found item.

My buyer did a request for a refund for an item shipped 4 months ago. EBay is holding my funds due to the request. I had a choice to email her within the request and she now says that she has found her item and has apologized. What do I do now to get...

shipping question from Canada

Good Morning I used to sell on ebay and then stopped. I liste dmy ifrst item last week and it sold and i can see some of the changes but my question is specifically about shipping an item from Canada. The buyer has paid for the shipping as well as th...

Buyer requests a refund

I sold a fridge power supply board, buyer receives it and wants a refund saying it doesn't work. Now, l know it works as l took it from my own fridge when l replaced it a few months ago. The power supply was working fine (as well as the old fridge), ...

Permanent Suspension with No warning, No Email, No Message and No Reason.

I have a relative that has been selling on eBay since 2013 with about 3300 reviews and a Feedback rating of 99.8% and is as straight as they come. Today everything was good. She had about 10 orders for the day to pack and did the first 3 without issu...

Major issue with managed payments...

As part of another thread Tyler posted this" "okay, with that out of the way, here's what I've found (fancy speak follows): Currently, when your account is activated on managed payments (not just pre-registered but actually 'turned on' for your accou...

Thinking of closing my basic store on May 1st......advice/input appreciated

What i thought was a clear cut decision has become less so. I've had a basic store on .COM since i can remember. However, i am starting to wind down selling on Ebay and i think it is no longer needed. But i'm not sure. I currently have about 240 list...

Does ebay require payment immediately on BIN on auctions?

I've had at least three buyers so far say that they're being forced to pay immediately when they try to use BIN on auctions, even though I have "payment not due immediately" set up for all of my listings, both fixed-price and auctions. Is it supposed...

Resolved! Am I eligible for a fee credit if I issue a partial refund for a shipping adjustment?

Question in the title. Thanks

Resolved! Shipping to Russia

Hi,I ship all over the world through Chit Chats Express. Their service is GREAT. But today I had to send 2 refunds for goods not received in Russia. I know it's not the fault of Chit Chats. It's something happening over there. I never had a problem t...

US Tax & International Fees

I'm a Canadian seller & it's just crazy Ebay charges a Final Value Fee on Taxes Collected by Ebay "on my behalf' lol for US buyers + charged HST on the Final Value Fee, not to mention a International Seller Fee when buyers address is outside of Canad...