Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Modifications to Variation/Seller Refurbished vs eBay Refurbished requirements.

Heads up to anyone this applies to. This showed up in my eBay mail this morning. Unsure of the comment where eBay states will end listings, if that means they will be purged or end up in a sellers ended listing folder. A straight forward way to ident...

Can’t open messages

Hi, I keep receiving emails telling me that users are messaging me through the eBay app, but I can’t read it unless I open it through the app. Once I go to the messages tab in the app, it keeps telling me that something went wrong and to try again la...

Resolved! buyer got refund for lost item then it showed up. how can buyer repay??

Can I list the exact same item (not "another", similar one) on .ca AND on .com?

If the answer is yes....how do I do it?And what do I do when it sells.....on the "other" site?

Listing same item on .com and .ca

If one has single items that are not something that is a fast seller is there any pitfalls with selling the same item listed on both .com and .ca, other than the obvious of two buyers buying the same item from both .com and .ca. Then facing ebays wra...

Resolved! Duplicate Listings on .ca & .com

For sellers who list on both sites (.com & .ca) under the same eBay account...I remember someone mentioning on this forum that you can't list the same Buy It Now item on .ca and .com because it's a duplicate policy violation. But I'm looking at a sec...

Resolved! HS code for antique car parts shipping to Australia

Would anyone be able to provide a site or any info as to where I can find this? I have looked at customs Australia but I am still unsure as to which code applies.Thanks for any help!

Option to search seller's listings gone on Ebay.com?

Is this another bonehead move by Ebay? I have tried to search other seller's listings for items i might be interested in, the way i usually do...ie click on the seller's 'items for sale' and then there is a serach box for items that particular seller...

Resolved! Sudden slow periods...then suddenly sales pick right up.

Good evening folks out there in the Universe! Do you folks notices as sellers that in eBay there is a sudden slowing of sales....and then almost a sudden pick up? This seems to be a consistent pattern I've noticed monthly.Why is this? Is it the eBay ...

Serious Pep Talk Needed

Could somebody please fill me in on why my items are selling at a snails pace?Ive used this site for a long time as a buyer and a little bit as a seller, ive googled and looked at old questions and answers on this board, so i like to think i know how...

technical problems with INR requests/refunds

Had to refund a bunch of INR requests from one international buyer/order where I overlooked red flags and went ahead without requiring tracking when I should have just cancelled. Most of them went through but there were several that wouldn't go throu...

No Ebay scroll button in Category Section

Hello evey one and Happy New YearI decided to plunge in for 1 or 2 years into Basic Store possibly to list more items as the 100k free listing we had past 24 months is gone and wont be coming back any time soon. had a store back in 2000s for a few ye...

shipping charges - the precise CP cost or can you add for other costs re shipping?

I'm thinking of selling a few things on ebay. As a rule... do sellers charge ONLY what the PO charges them as the 'shipping charge', or is it ok to add a small amount ($1 or $1.50) per item, for things like the cost of packing, tape, labels, printer ...

Sellers Hub Changes

Anyone else go to their sellers hub tonight and find all their shortcuts gone? Now 9...Was 30. The link for Discussions brings you to the dot com discussion board. End a listing has given me the usual we looked everywhere error message. Blocked bidde...

Resolved! Does a defect rating disappear over time

I received a defect in 2022 for cancelling an order on a customer for the reason of "out of stock".I never noticed I received the defect until these past couple of months.The reason for the defect (but I have no proof) was I already sold my single co...

Our server is down, but we’ll have things back to normal soon.

Our server is down, but we’ll have things back to normal soon. Is anyone else experiencing this?

Search bar is back

The search bar that was missing for non store owners has reappeared. Hopefully it is here to stay!

Buttons disappearing, Is this another Ebay glitch?

Latest glitch I'm dealing with is my buttons are disappearing.To elaborate, they are there, just not available to click.this problem appeared yesterday.I am unable to leave feedback or send a new private message to another Ebay member. I can send a m...

Resolved! Charged fees for cancelling suspect buyer?

Hi, someone appears to have tried to scam me and I've ended up being charged sales fees. Brief details - I listed a mobile for sale, sold successfully, buyer paid and within minutes messaged me to ask me to post to a different address. Obvious red fl...

Received a best offer from guy with 0 feedback, but the price same as it is on listing

Just received an offer from some guy who has 0 feedback and the offer is the same as a original price

I was charged 18% sellers fee but the eBay information site states 12%!

I was charged 18% sellers fee but the eBay information site states 12%!Every buyer had to pay taxalso, you are not required to charge and more importantly remit taxes on your sales until you sell a substantial amount (~$30,000) annually.$560 is along...

No refund buttons!!

So I need to make a partial refund to a buyer today, but in either the app or the web based pages, there's no refund option or buttons any more. Is it hiding or moved? Anyone else notice this problem??

How long does it take for "Item Specifics" to show up in searches?

I've spent several hours today going through and updating the "Item Specifics" on hundreds of listings, but so far, if I go incognito and do searches on those Item Specifics, my items do not come up in general searches.I also have over 100 cards with...

new SELLER TOOL STILL SLOW AND LAGGY

So the roll out of the new seller tool has been out for several months. Why are we still experiencing a very slow seller tool? Its creating a lot of frustration for my team and I. Any tips or tricks to speed up the process. We are still using the tem...

Beware of buyer

Beware of a buyer named *** There's been multiple incidents from multiple seller that this guy buys items with non trackable shipping and then claims he never received the items. I've talked to other sellers he has screwed over. Don't sell to this th...

EBAY CHARGING ME FEES ON THE TAX THEY ROBBED FROM A CANADIAN BUYER

ITS BAD ENOUGH YOU TAX PEOPLE ON ITEMS BOUGHT AND PAID FOR 60 YEARS AGO BUT CHARGING ME A FINAL VALUE FEE ON THE TAX YOU ROBBED IS WRONG.I FEEL SWINDLED AND TAKEN ADVANTAGE OFSHAME ON YOUFees based onC $172.50 Item priceC $150.00Sales taxC $22.50Fees...

MY LISTINGS DO NOT SHOW UP IN SEARCHES ! AM I DOING SOMETHING WRONG ?

ever since ebay switched to the new listing items format i have noticed then when i check my items by typing in keywords about the item listed it does not show up , what shows up is tons of similar or same items from other sellers , this happens on a...

Refunds/reversals when a buyer cancels an order

Has anyone recently had to cancel an order due to a customer request?In the past from my experience when this has been required, funds were either pulled from completed funds waiting to be forwarded to bank or directly from my bank account when there...

Finding offers

Where can I find the listing I have made offer on?

Buyer Paid with ApplePay -- Awaiting Payment -- but amount in Processing. Should I wait to ship?

Dear eBay sellers,I have sold an item. The buyer paid with ApplePay. I did not receive a notification of payment yet but a screenshot of the payment. The item still states: "Awaiting Payment." I went to the Payments section on Seller Hub and the amou...