Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Creating a Zonos account

Sorry for the stupid question but ... Trying to create an account but get stopped at the Password section. I've tried using different passwords but keep encountering the same issue. I'll get the green light saying that "Your password meets all the ne...

Free October shipping for 2025 CP - DOA

From doing a google search this displays on the topic. Confirmed at CP. If anyone has different info, please update but appears to be no longer a thing. Thanks. There will be no free Canada Post shipments in October 2025 because Free Shipping Tuesday...

There are product safety concerns with the item you purchased

Just received this message from ebay as a buyer for the first time. It was for an electric device I purchased long time ago. It says that the product was recalled, and I should stop using it immediately. It's also noting that the sales of the same it...

Cancelling a label with UPS in Canada?

My buyer in the US put a PO Box to be delivered to, but UPS don't deliver to Box numbers. I cancelled the item and refunded the buyer. How do I get reembursed for my purchased label unscanned?

How to sort active listings by shipping cost on Ebay.ca?

Most of the information you can pick when you customize the active selling view doesn't show.My goal is to sort my listing by the cost but the shipping cost only shows under the item cost and to make it worst I can only sort the active selling by "lo...

Integrating Ebay Store With Chit Chats

I am thinking of trying out Chit Chats as an alternative shipping solution. It says on their site that you can integrate your eBay store with Chit Chats. Has anyone done that successfully?

Universal Postal Union launching DDP solutions for all members

Universal Postal Union, of which Canada Post is a member, is rolling out UPU member wide tools to manage DDP shipments to the US. They are starting with a landed cost calculator to help mail carriers resume U.S.-bound shipments after the end of de mi...

Ebay. Shipping near impossible now

1. Canada post communists still striking, killed off as shipping choice.2 Ups killed off as a choice, not sure under what conditions.3. FedEx international rates are triple Canada posts.One shipment cost rose from $49 to $278.CAN YOU SAY "SALES WIPED...

Fake (?) call from eBay?

I think it's a spam call but this is actually the first time I received a call from anything claiming to be eBay. I didn't answer (call display said eBay) but thought I should post here to give people a heads up...The number was 385-276-4900 and this...

Anyone selling cosmetics to the USA?

If so, how are you shipping them? I sold 2 items to US buyers ($20 USD each). I haven't been given the green light for EIS yet so here are my options that I'm aware of: 1. Stallion: told to set up FDA account and pay $450 USD ( $150 USD for an Import...

UPS just doubled their rates Sunday morning in ON??

Hello, First time posting.I was making some UPS shipping labels through eBay this morning and after making the first one that cost me $10.60, I went back to make a second label and the rates spiked to $25.52! Smaller package, shipping to a closer dis...

Just got an email that I'm set up with eBay international shipping

Finally some good news for us. Check your inbox, just got the email about 10 minutes ago. Not sure how it all works yet but just wanted to get the word out there.

Mysterious Sale of items in my shop

I have 10 coins from Iraq, when I went to bulk edit it gives me an error that the quantity is not valid and is showing zero quantity. When I go look at the listing, it shows "out of stock", but doesn't give me an option to view the sales record or te...

UPS is 'disposing of' U.S.-bound packages over customs paperwork problems

Interesting article I came across today, thought I would share it here. It is quite disturbing if this is actually happening:UPS is 'disposing of' U.S.-bound packages over customs paperwork problems

Resolved! Time Away not working

I have my Time Away set until Oct. 28th, so I was surprised when I got a sale yesterday. I didn't want to start selling until Canada Post is up and running well. When I checked the dates on my time away they were correct, but when I went to a listing...

STRIKE UPDATE (Oct 9, 2025): Shift to Rotating Strikes Starting Oct. 11

Notice from Union: Thursday October 9 20252023-2027/342No. 151Today, we are announcing that starting Saturday, October 11 at 6 AM local time, CUPW will move from a nation-wide strike action to rotating strikes. Locals that will be rotating out will b...

Will ebay allow Canada Post labels for USA if tariffs are overturned by Supreme court?

trumps IEEPA tariffs are headed to court next month and most likely will be struck down by the end of the year. I am now curious if ebay would then turn Canada Post labels back on for Canada to USA shipments? I know CUSMA can't be claimed for Canada ...

Country of Origin for Postage Stamp Lots

What does one put as counrty of origin for a lot of postage stamps that come from many different countries? Lets say 100 different stamps depicting birds from perhaps 25 countries. Such a lot might have been printed in many countries and then put tog...

ChitChats to USA After August 29th without a SKU?

I used to use ChitChats extensively to the USA, but have not post August 29th. I switched to Zonos afte August 29th and have had good success. Now that Canada Post is no longer an option, I'm wondering about switching back to ChitChats again. Right a...

eBay Charging Fees For Listings Even Though It Shows No Fees

This is happening all the time to me. When I go to relist items, I always check if I will be charged extra fees as I sometimes go over my allotted store subscription number. Today it said I would be charged only 3 extra fees. But when I look at my tr...

eIS Canada coming October 2025

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-coming-to-Canada-this-fall/ba-p/526003

Stallion Express notification about credit debit DDP duty variance charges

Received this notification..Anybody else? Does it mean like small adjustments or did anybody have bad surprises? Hope I am not going to see 100's of dollars bill, I try to be honest with this stuff.Surprising Stallion Express saying they even provide...

Thanks You for more AI BS: This determination was made using automation or artificial intelligence

So I made 2 cancellations last week because buyers were lazy to cancel sales after not wanting to go through.One sale was US buyer didn't want to pay 75% tariffs. Didn't like that apparently so didn't even nother to respond. I sent in cancellation an...

Chinese COO Products Get An Additional 100% in Tariffs Stacked Onto Pre-Existing Rates

Just like that all the prices that I set on all my listings to prepay these tariffs are wildly incorrect. Effectively this is a trade embargo on all products made in China buy the US.Luckily I don’t have many orders heading down there, unluckily I ha...

Rotating strikes start Saturday so it is time to reopen the store.

Rotating strike is better than a strike so I am going to reopen. I am sure my TRS is going to take a hit as I have not sold nothing for close to a month.. except for 2 that I sold on the first day of the strike.

Summary/ Overview of US De Minimis repeal and effects

I thought it would be helpful to put together a summary of where things stand based on current, known information. GlossaryCPC - Canada Post CorporationCBP - US Customs and Border ProtectionEO - Executive OrderDDU - Delivery Duty UnpaidDDP - Delivery...

EIS + Ebay blue banner warning mess

I have looked at some Canadian sellers listings who are using the EIS program in Montreal for instance and it appears as if the shipping fee to the USA for a small item is 2 1/2 times the rate I get through chitchats. Keep in mind I live in Toronto s...

Shipping with ups to the usa from canada

Im having issues sending a stone carving from canada to the usa. I have had my box returned 4 times.After contacting ups the customer service can't speak English well. They don't seem to be able to tell me what type of documents I'm missing. They onl...

Does Fedex charge random fees if just shipping within Canada?

I know Fedex and UPS have a history of making up crazy fees that aren't disclosed at the time of purchase, but for UPS we havent had any problems when shipping just within Canada. UPS is charging twice the amount that fedex is for a shipping rate and...

Take out your crystal ball regarding Canada Post

Take out your crystal ball regarding Canada Post. What do you think is going to happen? Are the postal workers going to be on strike till Christmas? Canada Post has 45 days to produce a plan re the proposed changes, are the postal workers going to st...