Seller Central

Anyone know how to post Canada to South Korea over 4lbs?

Recently a buyer purchased a package from South Korea so we accepted the offer. It turns out Canada Post has a 3lbs. limit on parcels! Our parcel is 4.2 lbs. and we don't know how to mail the parcel and are worried we'll have to cancel.Does anyone in...

Sold a working gaming cable but buyer said not working - option?

Hi, I tested and was working before I sent the item, but buyer claimed not working. From what I understand and what I have read from the old posts here, I would have to refund no matter what I say. Instead of paying more to have the item back, can I ...

Late shipping defect

SoI just received my first late shipping defect from a buyer in cowtown, even though I shipped on time. I live on Vancouver Island and can only assume that the buyer hadn't heard about our massive rainstorms, our flooding, Highway closures, evacuatio...

Got about 5,000 US$ stuck in managed payments and unable to enter my bank information

Hey guys! So when I entered in managed payment I had to choose a currency for my account and picked US$ since about 80% of my sales are in US$. Now I have about 5k US$ in my account and when I try to enter my RBC US$ bank account in there to get my m...

RICARMICs Self insurance cookie jar statistics to end of 2021

It is that time of year again, wow, next year I'll have been doing this for 10 years! Main overall note: This was ANOTHER COVID year with all kinds of expected shipping implications, and I ship most of my stuff (quantity wise) without tracking. As wa...

Resolved! 2022 Postal Rate Increases

Does anyone know where we can find the new rates which will come into effect shortly? I have a hard time finding anything on the CP website. I am looking for small & tracked package rates US & International (wish there was this option for Canada). No...

Resolved! Buyer requested Used electronic item return after 40 days

Here is a situation.I sold 240$ worth electronic item under "Used" condition.After 40 days buyer opened a return request stating "worked for a month and randomly completely stopped working".Like I said this is used electronics and buyer clearly confi...

Resolved! No Sales in a Week. Any Tips??

Hey ya'll! Hope everyone is doing well out there. This is the worst week I think I've had in 11 months from selling through Ebay. I got a return request last Thursday for an item. I processed the buyer's request but apparently they never closed the r...

Resolved! New Canadian Seller Navigating the Listing Page with Difficulty

I have returned to selling on eBay after many years away. Things are sure convoluted and counter intuative now and it doesn't help that I am older, lol. I have manage to get a few listings up, but I have not figured out how to add shipping to USA. My...

Resolved! Lisitings not showing up in search?

Hey, I just started making listings for things I want to sell. When I try searching for it though, it doesn't even show up. No wonder there are no bids or anything. Can you help me figure out what I'm missing? My item numbers are 15479015176315479106...

As a seller I made mistakes but buyer is not cooperative, I need to cancel, defect?

Hello I listed a pair of boots and after they were sold I realized that I made many errors in that listing. First I had "undercharge" for international (UK) shipping, then I wrote 2 different sizes in the listing one in the description and another in...

Resolved! GST/PST/HST on sold items that are subsequently RETURNED from a US buyer

I've recently run into a scenario where I had sold a large dollar value item to a buyer in the US that was returned to me and I've now received an invoice for GST/PST for the value of the item which doesn't sit right with me. I shipped the item after...

Is there a 3rd party tool I can use to export my listings?

We need to create a new ebay account. Is there a way that I can export all of my listings with a third party tool that I can then use to create our new account?

Ebay sure doesn't make it easy for new sellers.

I am establishing another ID that only lists on .ca, mostly music that is Canadian. Now when I list an item on my main ID, it gets listed almost right away, I can find it in searches and I start getting hits right away. On my newer ID, it takes a ful...

Shipping Supplies coupon

Well, I used my shipping coupon this morning, thanks eBay! I did think it a little humorous that my store has a better feedback rating than theirs does! Have a great day fellow sellers.

Resolved! Need advice "Blocking sales from Newfoundland"

Hello, I am wondering if it is possible to block buyers from purchasing my items who are in Newfoundland Canada. I am also in Canada but shipping to Newfoundland is VERY expensive for me. I try to keep shipping and my prices as low as possible to att...

Package Rates went up no manual/tables update yet GRRRR say the stamps on the box kinda people...

I was expecting this and was correct, the rates went up but CP hasn't updated the online manuals yet. I have two different manuals in two different places on the CP website with all my important tables, they still have not yet been updated. I know at...

Which 3rd Party Platform is best for listing on ebay?

Which 3rd party program is best for listing on ebay (using templates) We used to use Auctiva, is there one that you use that you are happy with?Thanks!

Resolved! WWYD re address?

I had a US buyer purchase a CD from me. When I went to print postage it stated no such address. The buyer lives in a small town in Oklahoma population about 800. I googled the place and the streets are numbered ie 1st St E or W and the North and Sout...

Bulk stop promoting

I promoted listings in bulk for a week and now want to stop promoting but can't find an option to do it in bulk. Can we or we really need to stop promoting one by one?

How to Access Original Price for Item Before Discount After Sale

I sent out offers to buyers for discounts and one of my buyers says she paid the original price by mistake. I don't doubt that she's telling the truth, but is there some way for me to see what the price of the item was before the discount?

My Seller Forum Wish for 2022...

... is that more folks came to ask questions here to get input and advice before listing , or trying something, instead of just coming here to vent after the fact. There is a lot of experience in this board, and I thank you all for the input over the...

Continued fake bidders on item causing me to relist 7 times now

Hi, I've now had my item go to 7 day auction 7 times, and every time the winner is a brand new account from the Phillipines and does not respond or pay. Clearly they've setup a US mailing address cause I've blocked bidding for non US addresses. I blo...

Resolved! buyer didn't select tracked package option

good day sellers, question for you, I am in the process of selling an item, just had email confirmation it sold, however of the 3 shipping options i have on the listing the buyer selected the cheapest with "no tracking", i know i should have taken it...

Resolved! question about Seller Levels and FVFs

So I'm forecast to have TRS seller level for the first time in quite some time on my next seller evaluation and I have a question about that. Say a buyer places an order on the 19th using Best Offer and doesn't send payment until the 20th or after. I...

Low US sales rate

Just wonder your experience as canadian seller, is it something usual to have a very low selling ratio to US? The biggest market in my category is the US, it would make sense to me to have buyers, but weirdly my sales are maybe something around less ...

Taking experimental plunge with "Promoted Listings Express"

Notice recently that us old time desktop/laptop users can now utilize this as well! So today started experimenting with it for two auctions. Started one on .COM (cost $1.99) and one on .CA (cost $4.99) I can see where I got charged the fee, but I can...

Resolved! Update your listings to keep them compliant

One of my comic book listings is signed and contains a Certificate of Authenticity. Ebay incorrectly has marked this as "personal contact information" and has threatened to delist the item if I don't "make it compliant" how do I edit my listing so th...

Percentage taken by ebay from seller on shipping is OUTRAGEOUS

Since ebay forced everyone to stop using paypal they also decided to take %12 from shipping that the customer pays. I think this is OURAGEOUS. What right does ebay have to take anything from shipping. People pay money for shipping which already expen...

Canada Post suspends delivery on on West Coast

I know some of you may of this but I'm posting it here for reference: Canada Post as of today (Thursday) is suspending mail delivery for Metro Vancouver, Vancouver Island and the Fraser Valley due to winter storm until conditions improve. https://glo...