Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

INR claim 4 months later

I just received an INR claim (shipped letterpost to US) from a purchase placed on may 12... Buyer never ever contacted and suddently just open a case saying he never received it, 4 months later. Very obvious scam Not sure how this is possible for a b...

Glitches galore and general nonsense

Just sold an item. Go to SOLD and it's not there. Instead is listed as UNSOLD. Click back and forth for a while and then it disappears altogether. Wait a bit longer and it shows up as SOLD at last. Click on SEND INVOICE and get a message in a red box...

New to ebay & think im possibly dealing with a scammer

I'm new to eBay as a seller. Literally joined last night. I posted a few items and 5 minutes late my first item was bought, still have yet to receive payment. I went to bed and woke up to offers on my other items but they were offers of my asking pri...

New selling form, things I've noticed so far...

So far there's 2 things I actually like about the new forms:-I mentioned this in another thread but they fixed things so you can change the campaign a promoted item is attached to when relisting or selling similar, that was broken on the old forms-I ...

Buyer Opened Not As Described Return, I declined,Ebay favoured the buyer

I sold a 25 year old box of cereal, In the description i clearly listed any wear,damage. INCLUDING the fact there was no cereal in box. IN fact that was the first header of the description. The buyer receives , and immediately opens a not as describe...

Buyers cancelling because of sales tax :(

I'm losing 2 sales, totalling ~ $2000, because the buyers don't want to pay tax. One paid, and THEN messaged me saying he didn't have enough money and wanted to cancel. The other hasn't paid yet but has just messaged asking why he has to pay tax on a...

Item Specifics resetting when trying to finish draft

Hi, Is anyone else having issues with their item specifics completely resetting as soon as they make any change in their draft. I have 100's of items that I uploaded to drafts. Now Im going in and adding pictures UPC etc. But as soon as I make a chan...

ebay chargeing tax on tax exempt .999 bullion.. Any luck getting the tax money back??

so ebay just charged me tax, on a tax exempt item.. .999 fine silver bar. I see lots of posts complaining about this, but has anyone had any luck getting this over charge refunded, and if so .. How.thanks in advance.

Ebay is holding $4000 of my account funds, HELP!

So last September my original account was banned because the account was made when I was 17. I had 4000 Canadian dollars in my available funds, it's a very large amount of money for me. I tried contacting eBay and they told me my money would follow t...

Spring Seller Update timeline

Fyi for anyone who hadn't spotted yet. Spring updates. https://www.ebay.ca/sellercentre/resources/seller-updates/2022-springSeller Updates at a glancePlan ahead for selling success on eBay. https://www.ebay.ca/sellercentre/resources/seller-updates/ti...

Auctions during Time Away?

When you put listings on time away, what happens with auctions that are live? Do they continue running and bids are taken while the other listings will not show? Just wondering as there is an item I would like to set for an auction starting tomorrow ...

Canadian GST

eBay now collects Canadian Goods and Services Tax (GST) for buyers on sales from Canadian Sellers. The item sold is charged GST tax according to Province in Canada shipped to. The rates are all different. Shipping charged to the buyer is also charged...

Easy searching of "My listings" WIPED OUT by Ebay

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New listing tool again

I was saddled with having to use the new tool and did not like it at all. We then learned the three dot trick and got back to normal. Woke up this morning to find that I have been forced back into the new listing tool and the three dots have become u...

Monthly Sales Breakdown Chart

There was a chart where it showed how many sales you had for the current and last few months (Somewhere in the Seller Hub). It was a quick and easy comparison of how things were going last few months but it seems to have dissappeared. Anyone else not...

Discount

It seems that Canada Post/eBay Shipping has reduced discounts. Anyone noticed it?

Glitch????

Suddenly the option to add/edit the tracking number is gone. Something new? or glitch. anyone knows?

It could be worse. Etsy and taxes.

Reading the Globe and Mail Report on Business this morning, I read an article on how badly etsy has messed up collecting Canadian sales taxes.Basically they have told sellers to work out their costs for remitting taxes and add that to the asking pric...

Heavy parcel from Canada to the UK

Hello all! So I have someone interested in buying a few boxes of dinner plates from me. It's going to be almost 11kg in weight. Clearly Canada Post is cost prohibitive. I haven't yet used any of the other services out there. Would you recommend my us...

Anyone know Canada Post Small Business Levels? Also can you use Shippo without home printing?

My home printer recently stopped working (I need a maintenance box which I have ordered) so for 3 - 5 days (at least) I will not have use of printer for printing my shipping/postage labels. I typically use Shippo and didn't realize how much I had act...

Maximum dimensions small packet USA?

i thought there was a cubic foot limit for small packet USA. When i enter 18 x11x8 inches (which is under a cubic foot) and a weight of 1.99 kg into the Canada Post rate calculator the cheapest option is Expedited. No small packet option. I can't fin...

Resolved! New Seller Page STINKS!

Once again Ebay makes unnecessary changes and will drive more sellers off the platform. The new design is terrible. You have to scroll down for days when everything you needed used to be easy to see. Also, where are my monthly selling totals??? I gue...

Resolved! Buyers Beware.... FRAUDSTER ALERT!

I recently encountered a fraudulent buyer who bought 3 LEGO SETS from me over a 2 – 3 week period. He waited until l I had left positive feedback for 2 LEGO before he put his plan into action The timing was now right to start opening cases against me...

Category Changes on dot com

FYI. A quick heads up for anyone who lists on dot com. This was just appeared on the board. Full details at link. These changes will also affect the parts compatibility categories. https://pages.ebay.com/sellerinformation/news/categorychanges.htmlDow...

BULK EDIT OF PROMPTED SHIPPING RATE

I have some promoted listings not showing because the rate is below the 2.0% minimum. I updated some in bulk but now when I select a bulk edit the field for changing this does not come up? Any idea why?

EBay Advertising.

I was scrolling FaceBook to avoid doing edits on the current novel and found theseL The Edmonton ComicCon has an eBay booth.Interesting choice- but sellers of SF/F and media collectibles can be pleased.

Resolved! Hi, sorry, I'm sure this has been asked a million times, but how do I set up my account to use a

a bank account?I heard about some changes coming to how we can accept monies and how to pay seller fees and I get the implication that they must go to/from a "bank account".So I listed an item and when i clicked submit a little box came up with a lin...

Payment Hold until delivery???

What on earth is going on ?Payment for a sold item in on hold until DELIVERY???? When did this start?I never had this before and it's the most ridiculous thing ever. I shipped a day after it sold with tracking, that should be more then enough to get ...

No mail delivery or pick up on Monday. Sept. 19

According to the CP Twitter account....Canada Post will follow the Government of Canada in declaring Monday, September 19 as a one-time day of mourning for our employees.https://twitter.com/canadapostcorp/status/1570146262237974528 I am guessing that...

2% extortion

If a landlord went to your brick and mortar store and insisted on an additional 2% on your sales or they would ruin your business, what would that be? I was asked to offer up the 2% but refused to do so. My listing impressions plumetted from over a m...