Seller Central

Resolved! Canada Post Prepaid Envelopes/Boxes - Refundable?

Does anyone know if prepaid items are Returnable for a refund with receipt? I bought the wrong size Xpresspost envelope and need to return it (I doubt it'll ever get used). I can't seem to find any definitive return policies for retail products onlin...

Re reply to question asked in weekly chat

tyler@ebay When asked about the invoice number that eBay labels was putting in the tracking field for small packet your reply was.."Currently Canada Post does not offer tracking for Small Packet, but gives the receipt number as the 'tracking number' ...

Correct postage information when selling on .com

I am starting to sell on ebay again after a 2 year absence. I've got the ebay.ca selling site figured out re postage, now I am trying to use my 50 free listings on .com but I cannot figure out how to do calculated shipping to the USA and Canada. I've...

Need help. I keep getting harassed.

This is happening to me. A customer from Mexico messaging me from two different accounts. Both look very similiar. I originally told him I only ship to USA and Canada. He then asked if i can send it to toronto to his friend and his friend would send ...

shipping options - changed

Hi CTS folks, it's been years since I was on this forum (but I still lurk occasionally !!) . Could one of you very informed folks advise me why my shipping options have totally changed? When I create a listing, I no longer have the option for US (sel...

ebay is double-charging the fees with a new refund process

ebay has come up with a new refund process that could charge another fees.I've made 3 sales from 3 different buyers. one of them changed their mind and asked me to cancel the order which I did immediately.Later, I've got the payout from 2 sales, but ...

Reporting a buyer

How do I report a buyer to Ebay. A customer purchased a card in June, left feedback already, and today, December, sent me an email wanting a full refund because he never received the card. Smells fishy!

How are you choosing to manage the risk of lettermail to BC?

For people who sell cheaper items via lettermail, have you taken any temporary action to deal with the probable issues getting items to BC? If you live in BC, have you successfully received lettermail from out of the province since the highway closur...

My shipping weight keeps disappearing

I post on .com since list perfectly doesn't support .ca, I noticed that my shipping weight keeps disappearing, I use the global shipping program. My other platforms are super busy but eBay is almost dead, I tried bulk reset. Am I entering the weight ...

Scheduled Reports Questions?

I'm attempting to schedule a monthly orders report download using the tool found here: Seller Hub > Reports > Schedule Are there any users here that have experience with this tool?Selecting the info to be contained in the "Report" is simple enough bu...

IMPORTING FILES FROM OTHER SITES

CAN ANYONE HELP -IAM TRYING TO IMPORT FILES FROM ANOTHER SELLING SITE AND WANT THEM TO BE PUT INTO MY DRAFT SECTION SO I CAN RE EDIT THEM ONE AT TIME TO CORRECT THE ERRORS THAT COME WITH TRANSFERRING FILES - AND BRING THEM UP TO EBAY STANDARDS HAVE L...

Help me decipher my eBay Invoice - taxes on fees in particular

I know this has been asked and answered in the past when eBay first started collecting taxes on fees, but I did not understand it then and I still don't get it. This new tax collecting debacle with the American Sales tax and PayPal fees has got me th...

Hmmm got my "statement" report, but no "Tax Invoice" report for November???

Usually both are there at the same time. Did you get both of yours?

Canada Post introducing new computer system at Post Offices...and surprise, it doesn't work right

My PO was closed last Wednesday while Canada Post installed a whole new computer system. Today was the first day i had to go to the PO with a package (slow month) since then. Package was for the US. I had my QR code all filled out and ready to go lik...

Items Will Not Show Up In Search

I've noticed over the past few months that my items will not show up in a general search, and also are not in "newly listed items". Unless I make the search so specific i.e. like putting 5 or 6 words out of my title, then my item comes up, but by its...

I can not see Zero Insertion Fee promotion extension in my account

Hi,I saw message about Zero Insertion Fee promotion extension but I can not see it in eBay Seller Hub. In eBay Seller Hub saw only: Basic Store Subscription – 350 Fixed Price Listings. Has anyone the same problem?

Resolved! Sending an offer in Canadian dollars?

I sell on .com, so my listings are in US$. I have a potential Canadian buyer that doesn't want to pay in US. I tried to send an offer and change the designation, but I can't do it. She doesn't want the price to come off her credit card in US. Any sug...

Canada Post Lettermail & Expedited - Shipped by Land or Air? BC Road Closure Impact?

I live in the Lower Mainland of BC which has been impacted by landslides and flooding because of the recent weather event (Atmospheric River). Almost every highway connecting us to the rest of Canada has been closed!I use Canada Post lettermail & exp...

Resolved! Incomplete address

I have a new buyer within Canada with a package that will be sent expedited, but they have the address as first name then just "R" for the surname. Would you mail it with that?I have send a couple of messages but no reply.

Vacation setting WWYD re handling?

Finally the US/Canada border will be opening up for short trips without a PCR test. I will be going across the border for 2 1/2 days in December. Now I will indicate that I am on vacation for those days, but currently have a 2 day handling, would you...

Global Shipping Program & Apple Express Courier

I bought some shipping supplies from a seller in the US as I could not find these items locally. He used the Global Shipping Program. I rarely ever buy from the US anymore. It took almost a month to get here. Usually with USPS takes about 1-2 weeks m...

Will Canadian Store Free Listing Insertions MATCH .com store levels in 2022?

Seeing the announcements that the extra 100k Free insertion listings bonus was discontinued after a year, Oct 31 2021, but that ebay is extending it till Dec 31.....does that mean Canada will be converted to the NEW store free insertions listings lev...

Cannot access buyers phone number on mobile app

Incredibly frustrating and absolutely going to result in lost packages. You cannot access the buyers phone number on the ebay mobile app. So when your standing in your local post office and filling out the customs form and it asks for delivery addres...

Resolved! Partial refund without buyer opening a case?

Does anyone know if I can do a partial refund to a buyer without them opening a case? I am in MP. Yes, I know it's better to say return for refund but sometimes there are extenuating circumstances.

First time selling

Idk how to get the item's appraised and what to do next?

How Do Obvious Scammer Buyers Stay Active?!?!

I'm getting tired of repeat INRers for untracked items. I'm getting even more tired of the ones that so blatantly abuse the system, and have no consequences. That's just a slap in the face to sellers. I do my due diligence: followup fb, block, report...

What to put for Item Specifics for mixed lots

Hello,Just wondering what the best way to deal with listing mixed lots now that they have the new Item Specifics.If I'm selling a mixed lot of dolls with different manufacturers (Mattel, Kenner, Hasbro) all in the lot from different countries, differ...

Managed Payments Needed Update Now Shipping Labels Problem

So yesterday I had a notification on Ebay to Update my Managed Payments. I followed through and input the same details because nothing changed on my end. They said it takes 2 business days to verify. Ok that's fine.. Today, however I printed out 4 la...

Ebay: RED CARPET FOR BUYER...SPIT IN THE SELLERS FACE

Had a customer claim that they didn't receive a package i sent via small packet air mail, the first 10 minutes they could start a claim they did, with a message from the buyer stating they still wanted the item. Even i knew this lady was trying to sc...

Buyer ask a return after 8 months.

Sold a wheelchair joystick in March, the buyer says it’s not working properly. I don’t know if he banged a wall, caught rain etc. Do I have to accept the return?Thx!