Seller Central

Canada Post 2022 Rate Chart as of June 6th

I have updated my chart because there have been so many changes since Jan. Perhaps jasmen@ebay could remove the Jan chart which is pinned and put this one in its place.

Do you need to use Shippo initially to create return labels?

Hi, I've never used Shippo because most items of mine are shipped in lettermails. I did sign up for Shippo, but I haven't linked it to my ebay account yet. My question is, to create and send the return shipping labels to a buyer, was I supposed to cr...

chitchats exchange rate too high

Anyone else notice the very high exchange rate used by chitchats?ie: A USPS 1st classs thick envelope that normally costs 3.49USD on shippo is charged as 5.38CAD which is a 54% exchange rate when the real rate is closer to 1.28

seller cannot send return label

i have stated to a buyer that "seller cannot send return label" however i can now, but i can't attach the label because i have stated that i could not send label how do i reverse that and where

eBay Labels is now Live

Just received a message that eBay Labels is now live. It does not specify if it is possible to connect your current savings with CP or if they are a stand alone system. Specifics from the email were limited. Anyone interested in "kicking the tires" a...

Buyer's remorse sale & wants to return items

So, I just received a return request for 2 lots of jewelry. The buyer is saying it was not as described. All the things they have an issue with were outlined clearly in the listings. Of course they do not want to pay for the return shipping. Should I...

Resolved! Concerned about possible scammer

A buyer with 0 feedback just purchased a computer graphics card from me for $649 using the buy it now feature. Their username is the first 3 letters of their first name, and first 4 letters of their last name, then a number. They paid within 1 minute...

Managed Payments NOT WORKING for local pick up

Ebay just put my account into managed payments. I wondered how that would work for local pick up. In the listing creation, there are two boxes you can tick to allow for local pick up (they result in an option on your listing which reads FREE LOCAL PI...

Buyer swapped my item out for a cheaper version and now is issuing a return

I sold an unopened computer processor on ebay and now the buyer is claiming that it arrived with the wrong processor inside the unopened box. The processor he's claiming was inside is $200 cheaper, and I'm guessing he replaced it with his old used on...

Resolved! Can't attach tracking number to mulit site purchase, a bug?

I'm sure I've done this before, but buyer purchased 2 items, one on .CA and one on .COM Both were shipped together of course in the same box, however I can only attach a tracking number to one - ie I attached it to the first item (.CA), now it doesn'...

PayPal not Refunding the PP Fee Comission?

A buyer recently decided to change their order so I did whats done and cancelled, refunded, relisted and they then purchased a slightly different order. This has got the job done for decades, I have to pay a .30 fee, but the buyer is happy - a sale i...

More Shipping Options Available

Just spotted this on the eBay dot com discussion board. Hopefully this go back in thinking will help out both buyers and sellers going forward. These announcements don't always filter their way to dot ca. https://community.ebay.com/t5/Announcements/M...

Setting up US cross border acct

When setting up my bank acct, my RBC US bank is not shown, only the CAD RBC bank is available. Is there any way to have my funds deposited to my US bank acct? Or are all USD converted to CAD now with the new system and at what exchange rate?Thanks

Resolved! Can you use Canada Post postage stamps even on small packets and tracked packets?

Hi all, I'm curious as to whether or not Canada Post accepts postage stamps to be used on small packets and tracked packets. I have postage stamps which I'd like to use. I did call Canada Post but the answer the agent provided me on the phone didn't ...

Ship By Date today, Canada Post Closed

Nice of eBay to set the Ship By date to a postal holiday.... Thankfully nothing going out today needs to be scanned... Haven't been very active on the forum lately... Amazing to see how basically every thread is a self-inflicted wound by eBay.... Lik...

warning! GOOD GRIEF Another Seller Supplies Coupon Code Issue!

Due to eBay shipping supplies coupon mistake I ate an order of supplies I didn't want in the first 1/4. Just got my coupon for the second quarter. Right on time. Thanks eBay. Chose my item. Pasted the proper code they sent into the "Coupon Code" area...

Shipping supply coupon not working

So I received my eBay Bucks coupon & the shipping supply coupon today. But when I go to purchase supplies, it will not accept the shipping supply coupon (says it is not valid) but it accepts the Bucks one. Anyone else having this problem? Maybe it is...

Resolved! Is there a way to purchase 2 different items using the shipping coupon?

I want to purchase 2 different sizes of envelopes but I don't see a way to do it. If I just do one and pay, I don't think the coupon could be used for the other one.

Resolved! I'm at a loss to figure out how eBay calculates fees

I'm just a guy selling things. No business, etc. Selling as an individual. Never exceed the free listings limit. Here's a recent sale (to Quebec): Item cost - $2.50. Shipping - $4.00. eBay fees = $1.25. No idea how they get that. I've tried every com...

Resolved! Ebay says package been out for delivery, Canada Post says it was delivered

I sent on a package out on March 26th, Canada Post tracking says it was delivered yesterday on March 30th, however Ebay tracking says it's still out for delivery 24 hours later. Has Ebay tracking just not caught up to Canada Post, or is something els...

Shipping Supplies Coupon Still not working!!

Three days and the coupon codes are still useless. HOw can anyone trust eBay with Managed payments if they can't even get a simple discount code to work? As a seller if we do not ship within a certain time frame we are punished, well if we run out of...

Resolved! eBay labels on Canada site broken and costing sellers money!

Hi Tyler, tyler@ebay.ca Do we have an update on when the eBay.ca label system will be fixed. As it stands I am losing a small amount of change with every US sale. I am sending via CP USA Small Packet, which now has a surcharge for fuel. Problems have...

Resolved! Shipping Label issues with Canada Post

Hi There, Happy Easter, is anyone have issues creating Canada Post shipping labels this morning? I was able to do one fine, worked with the correct rates, then went to do my second order and poof, AAA authentication failure in Shippo, tried eBay labe...

US Bank Account with US PayPal Account

MEMBER ALERT - Best Offer Scam - eBay has been notified!

Hi ALL So this is a heads-up!!!! Before anyone replies to me, PLEASE READ THE WHOLE THING... I knew it was a scam as soon as I saw it, but many people will not. So this morning I had a "Best Offer" from a member in Singapore, who used the eBay UK sit...

The new eBay payment processing! how pathetic

Earlier today I got an email from eBay about a cusotmer claiming "unauthorized transaction" Item was shipped and successfully delivered tot he buyer few weeks ago. When transactions were handled by PayPal this would have been automatically decided in...

Using Shippo In Canada with an Ebay.com

Why can't I use Shippo in Canada when I sell on Ebay.com

International Shipping Delays due to "Ever Given" Shipping Vessel blocking Suez Canal

A buyer from Japan opened up a "not received case" with Ebay. The item was purchased on March 2021 & the Buyer NEVER contacted me nor replied to any of my messages. The "Ever Given" Shipping vessel blocking the Suez Canal caused 400+ other cargo ship...

Neew Selling Format... changing the Sorting Order of Columns, et cetera

While I have major concerns about the tail spin eBay plunked me in with this new Format.... what a maze ! -- I have had to 'suck it up' and try and see if I could make some sensible use of it. SO -- just now it would make immense sense to me if I wer...

Email to buyer, need advice.

I just looked at my feed back and a buyer stated that they had not received the order. Well maybe it's because they requested to cancel the order through ebay and I did. I called ebay and hopefully they will remove it. Now the buyer is a newby (7) I ...

US Customs Opening A Sealed Game

Hi, Have anyone experienced selling a Brand New Sealed game and sending it from Canada to the US. But going through the USA customs and having the game opened and checked. Now the game is no longer brand new and the buyer wants a refund since it is n...