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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
  • 2844 Views
  • 48 replies
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Would it be in bad taste to call the police on a buyer for not returning items?

Short V: Sold an item, they claimed it wasn't as described, I spoke to eBay and they issued sellers protection with the assurance that they'd handle it all pls remove the -refund hold. Filed it as a false claim as well. Then got a message from eBay s...

eBay.com listings delivery estimate totally wrong

For those selling on eBay.com how accurate are your delivery estimate dates? I'm getting annoyed at how wrong they are for me. My listings are set to same day handling/shipping with UPS 3-Day shipping. All my orders to US get delivered in 2 business ...

New shipping policies

This is a dog's breakfast. I hate it. Anyone else having a problem? I have wasted so much time on this.

Almost got charged $1 for revising an item?

I was changing the category of one of my items because Ebay stuck it in the wrong sub category when they added all their new sub categories. So i moved it and was about to click 'revise' when i noticed the $1 plus tax charge. What's up with that? So ...

User avatar by Community Member
  • 195 Views
  • 3 replies
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Preferred Way to Ship Via CP Online

Good afternoon all, I've been selling for a few years, and have only ever taken my items in to the post office once a week to have physically shipped. Naturally, this takes a bit of time, and is certainly not the most efficient. Part of it was becaus...

New Listing Format/Tool

...so I went to revise one of my listings this fine morning, here in Montreal. And I found myself face to face with that (already being battered and bruised) Listing layout, tool, mess (item specifics anyone). I got as far as looking at the "simplifi...

User avatar by Community Member
  • 358 Views
  • 5 replies
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Any Pool Noodle fans?

Anyone else a fan of pool noodles for packing? I ship some heavier gear and odd shaped stuff and use them pretty often. The compression is just right to cushion but not bottom out. Slices can be cut off for small items, cut in half to create corner p...

User avatar by Community Member
  • 238 Views
  • 5 replies
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Item Specifics - change to Books

I just noticed the IS for books now has Required - which it won't post without and is only no-brainers like Language, Title and AuthorRecommendedand Additional - where there is a longish list of not always applicable IS.Neither of the latter need to ...

No I will not set up a special listing for you.

The item has been up for less than 24 hours. The member tells me he can't make an offer, because he has two UID Strikes already. But if I would reduce the price he could pay. And of course he is on a Fixed Income. Surprise little buddy. I have member...

Resolved! Default Item Location is wrong in new listing page

Was just forced to use the new listing page and noticed my Item Location is defaulting to my old address postal code. I changed it on my first listing and hoped it would remember but it doesn't my second listing still have the old postal code. I've c...

Refunding minus original shipping

Hi, I need to refund a client for the full purchase price of an item, but not for the original shipping. How to do this in the returns menu when a client requests a return? When I choose a partial refund, it lists ONLY the item price, does not mentio...

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User avatar by Community Member
  • 609 Views
  • 10 replies
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Resolved! new listing tool

Well, I either hit a wrong key or I have been forced to try the new listing tool and am not liking it. How do I get the old tool back? Thanks in advance!

User avatar by Community Member
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END OF SUMMER RESULTS

well my financials are in for the summer and it looks like i have some improvment not much but some have been trying to cost cut here and there to improve my results and some of them worked my sales are down but thats everyone on ebay.ca - has to say...

User avatar by Community Member
  • 392 Views
  • 10 replies
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Proving Delivery when Paying at CP counter.

How do you prove delivery when you pay at the Canada Post counter? The receipt you are given only has the zip or postal code on it, it does not have the address shipped to. Even if something is tracked you do not have proof that the tracking was for ...

User avatar by Community Member
  • 456 Views
  • 7 replies
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Became harder to compete on ebay since canadian sellers registered on .com don't charge tax

It's has become harder to compete on ebay as a hobby seller ever since ebay started charging tax by themselves. It's not that charging tax is wrong, but the problem is US sellers don't charge tax, and canadian sellers who registered on .com don't cha...

User avatar by Community Member
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  • 27 replies
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search on Ebay

Hi, I search regularly in "Sort by category" I enter "Canada" and in "All category" I select "Stamps". For some time I have noticed that the result gives "Auction" and "Auction" items with "Buy it Now" option only. There is never an item with "Good '...

User avatar by Community Member
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Buyer Making False Return Claim

Hi guys, I have a return request right now where action needs to be taken by Aug. 30th. I sold a brand new Blu-ray box set, originally released in 2013. The buyer is claiming: Digital copy is expired (9 year old set, so this shouldn't be a surprise t...

Any known issues with USPS Sacramento Ca Distribution Center?

I have a package that is seemingly just circling endlessly at the USPS Sacramento California Distribution Center. Note that the facility is just 12 miles from the delivery address. Aug 17, 202212:00amPROCESSED THROUGH USPS FACILITYSACRAMENTO CA DISTR...

User avatar by Community Member
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searching listings

Hi, Has Ebay changed the advanced search?? it will not bring up any items if I try to exclude the words "new, nwt, nib" . So I have to wade through thousands of New items.....very very very annoying. Anyone else have this issue, do you know how to fi...

User avatar by Community Member
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Resolved! Set Time Away Today, But All Listings Still Visible!

Set time away a couple of hours ago successfully - to start today, and just sold something! Arrrggghhh! Then I checked, and I can search, browse and purchase all my listings.Does it take time for it to go through, or is this some sort of bug???

Looks like something is missing

I'm trying to place a listing for the first time but am having trouble getting the shipping options to stick. Everything I pick the shipping options I want to include and click "list it" it keeps saying I need to choose a shipping service.Am I doing ...

eBay store task pending

 I subscribed to a store 2 weeks ago and i got a task permanently pending because i do not want to use one of the store features. I'm forced to use every single feature but i personally do not want any 'featured category' on my store page. I tried to...

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Delivery method

Hi! Im a newbie on ebay. If I chose local pickup, am i still be able to ship the item to the buyer?

User avatar by Community Member
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