Seller Central

eBay suspends Canada Post U.S. shipping label purchasing on August 25

https://community.ebay.ca/t5/Announcements/Updates-on-Canada-Post-amp-US-Imports/ba-p/526167

Does Ebay No Longer Have a Phone Number To Call?

Hi there, I've been trying to resolve an issue now for over an hour. The site, the chat bot, the phone numbers that I call keeps taking me around in a circle. Not every issue can be resolved with those options, sometime we need to speak with someone....

Lettermail is accepted by the Canadian eIS hub CONFIRMED

Just heard back from Luke Bradley, who is the Shipping & Operations Manager for eBay Canada. Luke confirmed via email that the Canadian eIS hub will accept Lettermail shipments. See attached screenshot.

Deleted expletive UPS they are damaging 20% of shipments I send

I used 2-3 inch solid foam to insulate heavier (20-40lbs) items, I get consistent feedback thanking me for how I pack stuff, yet they STILL manage to damage them. I'm sick of it and will likely switch to Canada Post for the lighter items or/and Fedex...

Resolved! A question about Zonos

I tried to use Zonos for the first time and it didn't go well. I added the Zonos key to my Canada Post account and purchased a shipping label. During the process, I added a short content description and its HTS code (my items are tariff exempt). I ex...

2026 - How are sales for you guys?

So far 2026 has been a pretty bad year for sales. I am around 70% less in sales vs this time last year. I feel like it will eventually level out to be better than that but these are bad signs for things to come. If I had to guess by end of year it wi...

How do I file a claim with UPS?

UPS delivered my package late and as a result I had to refund my buyer. I'm trying to file a claim with UPS but on their claims form, when they ask me to select the reason for the claim, they only provide two options, which are 1) package is lost and...

Ebay charged me for a unused shipping label

On Nov 2025 I sold an item on ebay. I was given a shipping label for UPS. I printed it off and brought it and the item to the nearest UPS store. The store refused to ship the item due to it not being in a box and because of the size of the item, I co...

I haven’t been paid yet for an item I sold.

I've not been paid yet for an item I sold. The tracking number I have says it has been delivered, but My eBay says it has not been delivered. It's been over two weeks

Sales are almost non existent. The worst in 10 years of selling.

Sales are almost non existent. The worst in 10 years of selling. I started selling in 2002 and stopped in 2008 when a crash of the economy happened. I started up again in 2012 and it has been good up until 2024. Since 2024 sales are constantly going ...

Fabric Weight ???/

HI, everyone ... Just wondering if anyone had some insight into a small change I've found recently while listing vintage clothing. When I am creating the listing, under 'item specifics' , there is a new box that says "Fabric Weight'. Ok - seems strai...

item removed - wrongfully flagged as policy violation - no appeal option: how to fix this?

eBay flagged an item as policy violation, but it clearly is just a misjudgement by an algorithm. No living being has ever reviewed this decision.When I click the "resolve" button on the lusting, I only get a pamphlet about policy violations and bla b...

Buyer forgot to add his apartment #

Hello everyone.I currently have an issue that's new to me.A buyer bought a DVD from me and I shipped it Via CP expedited lite with free shipping. The DVD is currently being shipped back to me because the address in invalid. They forgot to add their a...

Item not accepted by Brazilian customs due to missing CPF/CNPJ.

Hi, A buyer in Brazil opened a case that the item has not arrived. When reviewing the tracking details, it looks like the item was presented to customs and was rejected and sent back to me because of missing CPF/CNPJ . What is my liability here as a ...

Listing using variations

As an FYI, here are the categories (according AI) you can list with variations on ca.On eBay Canada, you can use variations in most categories, particularly Clothing, Shoes & Accessories, Home & Garden, Health & Beauty, Jewelry & Watches, Pet Supplie...

Resolved! Vintage Amiga system with different COO

I have seen post concerning this problem, but never with any diffinitive answer. I am trying to sell my old Amiga 600. (Niche item, most likely sold to U.S.) The computer is made in the Phillipines, the power supply and mouse are made in Malaysia, th...

Hmmm Zonos bots have changed how they interpret....

Virtually everything I send is postage stamps HS code 9704.00.0000 At times Zonos has changed what they come back with. What I've been typing in for months now is:"Collector postage stamps" along with 9704.00.0000 (I don't take pictures I do it manua...

international shipping charges.

ive noticed ebay has really jacked up prices for buyers in the international shipping progarm. ive had buyers cancel becuase of it. anyone else notice that im losing buyers

Postal workers settle labour dispute?

https://www.msn.com/en-ca/news/canada/canada-post-workers-vote-to-accept-contract/ar-AA24wXNw?ocid=hpmsn&cvid=6a1dca92da314aabbfb1d7d203d95e9f&ei=81I hvent read it yet.

Is it just me or is UPS really sucking at delivery lately?

I recently shipped out three packages using UPS and literally ALL of them got delivered late. Looking at the tracking info was super frustrating as the packages just kept bouncing back and forth between the same location points for who knows why. And...

Canada domestic carriers - seller fulfilled

Hello, Is there an updated list of all carriers approved for Canadian domestic seller fulfilled shipping that will show the tracking updates? In the drop down when marking an item as sold there is a much longer list than when we see in the help secti...

Sold a book (Canada to USA) and buyer got hit with huge duty fee. I thought used books are duty free

I sell a lot of books on eBay, often shipping to the USA from Canada. To my knowledge, none of my buyers have been hit with big duty/import fees. I believe books are duty-free. Anyway, I sold a book to a buyer in the USA for $580 USD. I shipped via U...

Good Evening! Marketing tactics?

Good evening, hope you are doing well. I have never posted in the "Seller Community" and was wondering what marketing strategies work best for you guys? I have been using a combination between Meta & Google, but do not run a high budget with it. Hopi...

Ebay Lables getting charged more after purchasing

I have noticed now the past 3 months every single lable i have created and purchased that after a few weeks upon getting processed on my ebay account, I am getting charged more then originally when i created/purchased. I am always adding 10-15 grams ...

Zonos App is a complete joke for shipping from Canada to USA

This Zonos app is a fraud. First of all, you should never have to download an app to ship an item. Then you have to go inside the postal office and the Canada Post staff get passive aggressive because they have to do the computer work, then you get s...

eIS using Ascendia to the US - Huge Mistake

eIS is using Ascendia as a service. That's great for Shein and Temu, not so for buyers paying a premium to receive their items.Ascendia is using a company called GoFo in the US for last mile delivery. They destroyed a 300$ tape deck I shipped (obviou...

refund due to lost package

hello, a package was lost, buyer opened a case and I refunded the buyer. Well the package finally turned up. According to EBay, I cannot appeal the refund, so how do I get the money for my sale.

Sigh, how does one see where a buyer used a coupon or offer etc

I had a buyer purchase an item and got a discount but I don't understand where or how. The item was originally $120.I MAY have marked it down to $110 (if I do a sell similar that's the number it has so I presume I marked it down)It sold for $100 I do...

About Bogus CPC Charges

I'm wondering if anyone else has had the following experience. About a month ago at 3:15 AM I had two charges from CPO for $3.96 which is the amount I pay for parcel pickup but I did not order those pickups. I called the PO and got a ticket number bu...

No Regular parcel post available

Okay, so when I make a posting and put regular parcel post as the way we ship within Canada, it's fine.But when we sell that item that is within weight and measurements, regular parcel does not come up, even when the seller sellects it. Only expidite...