ebay phone time

[realjazz-123]

This morning  I have called eBay 3 times to talk about defects. First call waiting time was 29 minutes. I waited 15 minutes and hung up. Second call wait  time was 31 minutes , then 39 minutes. In none of the 3 calls was an option given to have a call back by CS. Is this lack of phone back service  a new eBay post 20 Aug upgrade???

[recped]

I use the "call me" service and have never waited more than 1 minute.

I expect today the lines are burning up with defect freak outs..............

[realjazz-123]

The "call me" service used to be offered after a minute or so of waiting. It was not an option on any of the 3 calls I made this morning.

[mr.elmwood]

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@recped wrote:

I use the "call me" service and have never waited more than 1 minute.

I expect today the lines are burning up with defect freak outs..............

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That is what I am thinking and they have turned off the call back feature.

I wouldn't try calling for a while. like, days, or a week.

On top of that, they are getting yelled at, screamed at, threatened, and are having obscenities hurled at them. I doubt that they would be in the best frame of mind. 

[rose-dee]

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@mr.elmwood wrote:

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@recped wrote:

I use the "call me" service and have never waited more than 1 minute.

I expect today the lines are burning up with defect freak outs..............

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That is what I am thinking and they have turned off the call back feature.

I wouldn't try calling for a while. like, days, or a week.

On top of that, they are getting yelled at, screamed at, threatened, and are having obscenities hurled at them. I doubt that they would be in the best frame of mind. 

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I agree with both comments.  I'd wait a week and let the storm die down a bit.  

[pierrelebel]

"they are getting yelled at, screamed at, threatened, and are having obscenities hurled at them"

Plus the old "I'll call my lawyer....and you'll regret it"

[ricarmic]

While we like to be frustrated with the call takers, from my past "real job" experience managing a service desk (systems call centre), I feel for them, very likely they don't get paid nearly enough for what **bleep** they get from callers....  especially in times like this.....

[ricarmic]

Hahahaha I got bleeped for using a word for a bowel movement that would be ok to say in junior kindergarden!!!

[mr.elmwood]

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@pierrelebel wrote:

"they are getting yelled at, screamed at, threatened, and are having obscenities hurled at them"

Plus the old "I'll call my lawyer....and you'll regret it"

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Pierre! I about fell off the couch laughing at that one. Bet they have a score card for that remark.

[rose-dee]

The truth is: "I'll call my lawyer, and I'll regret it"...

[greenmangoes]

Too bad those who answer the phones are the ones who get the brunt of it and they probably didn't even get a "word in" when those decisions were being made.

[pop-art]

So many excuses for plain old poor customer service strange. eBay customer support has always been the worst. I have been waiting 61 minutes today after waiting 45 minutes yesterday. I'm calling back because they were supposed to call me back yesterday and didn't. Just poor poor poor customer service.