invoicing problem

[Anonymous]

So whats the problem now? been getting this message for the last 2 days when trying to send invoice 

"There was a technical error - please try again in a moment."

ebay get your stuff together this should not be rocket science.

you been doing this long enough now.

[reallynicestamps]

If you have a shipping fee on your listing, you shouldn't need to send your buyer another. EBay does this automatically.

I did a quick check with one of your listings and you have a shipping fee enabled for Canada and the USA , as well as for Europe(Sweden).  When I entered Vietnam, the message was that you shipped there but I would have to contact you for the price.

You can also send an invoice through Paypal to your eBay customer, if you have his PP address, which is usually the same as his eBay email address.

[Anonymous]

Hi Thanks for the input, not my first rodeo.
ebay is generating the error when I try to send the invoice. , Buyer has not had a notice from ebay either that the auction can be paid for . I can not get the buyers email (yes I can message(and have) him but can not send payment details that way) and ebay blocks any attempt to let buyer know mine or for buyer to tell me his.
This is a ebay "someone messed with the switches again" issue.
Re paypal: I would still require his email, low and behold paypal will not let me know it, until I send a invoice , repeat and rinse and repeat and rinse...
but again thanks for the input. cheers.

[ricarmic]

If you haven't already, I'd suggest clearing your browser cache... that may clear it up.....

[Anonymous]

Tried that, no luck. (thanks, worth a shot.)..... BUT

figured it....  invoice shows 8% tax(New York State) for sale.

change to 0% and invoice goes like butter. 

cheers.

[femmefan1946]

Is New York part of the recent "online sales tax"  confusion?

Thanks for the input on how to clear up the problem.

The tax is being charged and remitted by eBay and has nothing to do with the sellers.

Another thing to watch for tyler@ebay 

[pjcdn2005]

Ebay does pay and collect tax for sales to NY state so its odd that solved the problem.

[ypdc_dennis]

---

@pjcdn2005 wrote:

Ebay does pay and collect tax for sales to NY state so its odd that solved the problem.

---

Not that odd -- sales tax on the invoice is handled by the Seller -- if ebay is doing the collecting, no tax should be on the Seller's invoice.

[kawartha-ephemera]

This sales tax invoicing problem was discussed last week although the OP's issue sounds slightly different.
In that discussion tyler@ebay basically told us to just ignore the Sales tax field, that any inputs we enter there are ignored by ebay, the customer will still be taxed no matter what we enter in that sales tax field.

https://community.ebay.ca/t5/Seller-Central/New-York-State-Sales-Tax/m-p/423623#M106070

[kawartha-ephemera]

For the OP. Should this happen again check out the Select State field.

If no state is selected and there is for example 8% entered in the rate field it would make sense that send invoice would fail. In that scenario it makes perfect sense that changing the rate to 0% fixed the error. Alternatively, selecting a state, any state should also fix the error.

This exact scenario happened to me, I selected the customer's state and had no trouble sending the invoice.

EBay has started collecting these sales taxes without properly preparing their seller side invoicing system. Mass confusion has been the result!

[Anonymous]

In the send invoice I did try leaving the state blank ebay got "There was a technical error - please try again in a moment."
tried mismatching the state "still no cigar" (filthy habit). "There was a technical error - please try again in a moment."
When leaving no state ebay matched the state NY to the tax rate, based on the buyers ebay registered location, and would not let invoice be sent, and still put out "There was a technical error - please try again in a moment."
and round and round i went til.... 0%
ebay please stop rolling out untested, non-debugged improvements, buyers get rankled ,and sellers pay the price......
cheers.

[kawartha-ephemera]

The gurus must be fiddling with things some more. Thanks for the 0% fix info.

[wivaga]

Experienced the same problem.  In my case, sales tax was calculated for New Mexico.  I tried it four times, and got the error message four times.  However, because I checked the Send me a Copy (or similar) box, I ended up receiving four copies of the invoice, without the sales tax!  I suspect the buyer must have gotten four copies as well.  I have to think this error message problem is easy to fix and hope eBay will do so soon.   

[Anonymous]

Yes the "technical problem" is still going on.

SO once again EBAY fix the problems.

do the job we pay you for.

[darnimtoysandcollectibles]

Is there an update on this problem? Does ebay know about it?

[allmost-round-the-bend]

( I am sharing your frustration!)

Add to this 'technical error' the fact that Ebay won't recognize my postal code and this is getting pretty darn frustrating!  I have someone wanting to pay me for 3 lots and I can't invoice and he can't calculate.   C'mon Ebay.... 

[lotzofuniquegoodies]

@allmost-round-the-bend 

The recurring problem of sellers/buyers identifying technical problems (And this one goes back a ways) not being acknowledged or properly fixed. The concept of being able to send invoices as required should not be this much of a nightmare. 

-Lotz

[reallynicestamps]

@allmost-round-the-bend 

Sometimes the postal codes are mangled somewhere in the system.

A workaround is to use the code for a nearby municipal building- city hall, or a police station, or even the local PO.

Since the letter carrier is literate, she will correct the code on the shipment by hand (which might cause a short delay, unless you are in a small town) and give it to the carrier for your postal walk.

It's annoying to have to do anything, but ...

tyler@ebay   Over a year, really?

[pjcdn2005]

I think this is a different problem than the one in 2019.  It's still an invoicing problem but likely a different cause.

[tyler@ebay]

Thanks for the tag @reallynicestamps!

Hi @allmost-round-the-bend - would you elaborate on the postcode issue? I'm not familiar with an issue impacting invoices that includes post codes.