eBay

shiba820 · ‎07-23-2013

Trademark Violation - Unauthorized Item CF

Medium

Your policy compliance rating is Medium

You have at least one policy violation on your account. Check to see what policies you violated and what steps you can take to avoid those mistakes in the future. An additional violation can result in listing cancellations.
Avoid violating this policy again and your account will be clear of this violation after 11-Jan-14.

THE ABOVE IS WHAT APPEARS ON MY ACCOUNT BECAUSE I DECIDED TO SELL SOME OF MY PERSONAL "LIA SOHPIA" JEWELLRY. APPARENTLY THE COMPANY CLAIMED I AM SELLING FAKE LIA SOPHIA JEWELLRY. GO FIGURE AS I BOUGHT IT AT A LIA SOPHIA HOME JEWELLRY PARTY. THERE ARE OVER 1200 LIA SOPHIA ITEMS FOR SALE BY EBAY SELLERS YET SHE PICKED MINE TO BE AN EXAMPLE FROM. I ALWAYS THOUGHT THAT EBAY WAS THERE TO SELL ITEMS NO LONGER NEEDED OR WANTED FROM OUR HOMES , BUT I SEE THEY ARE MORE INTERESTED IN THE BIG BUSINESS SELLERS NOW. INSTEAD OF EBAY ASKING ME TO TAKE THE ITEMS OFF THEY JUST AUTOMATICALLY THREATENED ME WITH A STRIKE AGAINST MY ACCOUNT. I HAVE BEEN A MEMBER FOR 10 YEARS WITH 100% FEEDBACK AND THIS IS THE THANKS I GOT!

rykkm · ‎07-23-2013

Understand your frustration. Several years ago, ebay was replete with forged items from D & G, Prada, Gucci, etc., and ebay began to crack down when the trademark owners of these products complained. It may be also that the ebay message you got was also received by many others. It is hard to tell. After a quick check, there are over 1300 items with that name worldwide. Almost 1200 are shown as available on ebay Canada site. Wonder how many of these people got the same letter as you?

Rick
"Egotism is the anesthetic that dulls the pain of stupidity" - Frank Leahy

pierrelebel · ‎07-23-2013

Like many before you (myself included), you are facing a complaint through the VERO program. Basically, eBay has NO CONTROL over complaints made by people claiming intellectual right ownership (VERO).

For more information, please take a look at: http://pages.ebay.com/help/policies/programs-vero-ov.html

and

http://pages.ebay.com/help/community/vero-aboutme.html

Only the Right Owner who made a complaint against you can rectify the problem. It is a pain in the....

surplusdealdude · ‎07-23-2013

I don't see where being a seller for 10 years entitles you to get off scot-free, either.

If you sold fake goods, it's illegal, no matter where you got them.

Imagination will often carry us to worlds that never were. But without it we go nowhere. Carl Sagan

femmefan1946 · ‎07-23-2013

I've never heard of Lia Sophia jewellry, but if they sell through home parties I would not be surprised if they are tough about online sales.

Online selling upsets these pyramid /MM business models.

Surp- I agree that being a seller for a long time does not allow one any special treatment, but you should be re-reading your comments before hitting "post". That comment was poorly worded and combatative.

OP- You may or may not believe it, but some home party sellers are selling not only the authorized product but also counterfeit product, usually described as being "samples" or "end of line" or "only available in Europe, but I have a friend...".

dipmicro · ‎07-24-2013

@surplusdealdude wrote:
I don't see where being a seller for 10 years entitles you to get off scot-free, either.

If you sold fake goods, it's illegal, no matter where you got them.

My understanding is OP is selling authentic articles (or so he believes) and trademark owner blanketly assumes they are fake without doing any due diligence and Ebay is covering their own behind by shooting first and asking questions later (or not at all in the case of VERO).

Usually the trademark owners are legally stronger (read: deeper pockets) than "alleged" trademark violatiors, and Ebay gets less heat by taking stronger side. Ideally VERO should be handled as dispute and abusers should be kicked out of the program and then handle their trademark protection disputes in courts, like they are supposed to.

rykkm · ‎07-24-2013

And by doing their due diligence, like sending out warnings and removing listings, ebay is minimizing the possibility of them being included in any VERO lawsuits.

Rick
"Egotism is the anesthetic that dulls the pain of stupidity" - Frank Leahy

inuk_the_polar_bear · ‎07-24-2013

OP claims a VERO slap but provides no evidence except for a generic policy violation quote. Why would VERO single out this seller and not go after the others?

OP is providing nothing stating why the listing was pulled.

No, something is missing. Casual sellers make a lot of policy errors.

bb_cool_stuff · ‎07-24-2013

Nothing missing, that is the way it happens Inuk. It has happened to me.

They send a generic policy violation quote & no, they send nothing stating why the listing was pulled other than its a Trademark Violation. What the trademark violation is, who knows.

We do however have the right to send our inquiries to the Rights Holder.

I have sent pictures of the product including the labels inquiring politely what the Trademark Violation is & why the listing was pulled so i do not make the same mistake in the future. I have never heard back from them.

Why would they single out this seller ?

Who knows, VeRO reports the violation to eBay & the listing is pulled even though there are plenty of similiar counterfeit products for sale.