Address not found Your message wasn't delivered to customerhelp_ca@ebay.com bcz the address notexist

Address not found
Your message wasn't delivered to customerhelp_ca@ebay.com because the address couldn't be found, or is unable to receive mail. i can’t replay ebay email getting this error what’s the solution? customer support don’t know the solution keep saying i can replay email. Whats the solution ?
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When a shipment is Undeliverable, eBay does not require the seller to refund anything.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

You can use Messages to explain the problem to the buyer and ask them to correct the address they gave.

Although the customer cannot win a Not Received claim, they can still make a credit card chargeback, so get in touch with the customer and keep them sweet.