Buyer wants to return their purchase .

[sarahjane1692]

Hi.

First time for me a buyer wants to return an item. It was a a necklace that feels uncomfortable on her and it’s too small.  All proper measurements were in the listing and , no refunds was also posted.  

What would you do? What should I do and say? Any scam I should be on the lookout for ?  item was a gold necklace for  $525.00 .

[femmefan1946 · Accepted solution]

This is a straightforward Buyer Remorse case and as such she is responsible for tracked return shipping.

You might want to suggest that she opt for Signature Confirmation ($1.50 from Canada Post) to assure her that the necklace is not just dropped on your porch, although eBay does not require it at this level of value.

[lotzofuniquegoodies]

@sarahjane1692 

Before proceeding you may want to check any available feedback left or received by the buyer for clues. If it were me, I would make sure to have it returned with a secure service that includes the proper insurance. Also, if customs is involved, to have the customs documents marked as Canadian goods returning to seller to save having to deal with paying any duties and taxes on the return. If they reference the original shipment...Bonus!!! Good luck!!!

-Lotz

[chlo963353]

i was sent the same item 2 times i only need 1 . like to send the other 1 back for credit

[ichopshop]

Your listing has "NO RETURNS", that's not the same as "NO REFUNDS".  It just mean that in the case of an issue with the transaction, you won't accept a return.  eBay may still decide to refund the buyer, leaving you without the money or the item.

Has the buyer opened a case yet?  If they do I would accept the return.  Most long-time seller on here have had to learn that lesson the expensive way.

Ian