on 01-03-2018 11:36 AM
After a buyer has opened a return do they have a time limit on returning the item?
The number of days depends on the Return Policy that you set. Do you accept Returns?
Regardless of whether you do or not, an Item Not as Described case can be opened at any point within the 30-day ebay MoneyBack Guarantee, or Paypal's 180 days of Buyer Protection.
Oh, wait. You mean after a Return case is already opened. Your case details will give you that information. Check the open case in your Resolution Centre for that. If memory serves, it's five business days to upload tracking to show it's been shipped back. Or at least to mark it as shipped and upload return tracking later.