How to close a case - Item Not Received

[movie_galaxy]

Hello everyone,

I sent a package to a buyer, but the buyer never received it and opened a case against me for Item Not Received.

I contacted the buyer immediately, confirmed the address and told them I would send a replacement. I asked the buyer to close the case to let Ebay know I was solving the issue.

The buyer has yet to close the case and I have already gone ahead and sent out a replacement item.

How do I get the case closed?

If the case isn't closed in the next couple days, I will have to refund the buyer to get the case closed and avoid a negative on my account, even though I sent out a replacement item already.

Please advise on how to close a case from my end - the seller's end. There doesn't seem to be that option when responding to the buyer in the Open Case portal.

I wish there was an option to Resend Same Item, but I don't see that option.

Thanks

[rocketscollectibles]

If it was sent untracked you messed up unfortunately. You can contact ebay but i'm pretty sure they won't close the case. You have no proof of shipment. You would need to have the buyer close the case. If the buyer opened the case selecting 'replacement' and you got tracking number, then you probably can just add it to the case.