Okay, first go to Site Map-> A-Z-> Manage Bidders and add this deadbeat to your Blocked Bidder List.
Then go to Seller Preferences and add an automatic Block on bidders with Unpaid Item Strikes. There are a couple of other Blocks you might consider too
Let me understand this.
He bought the first item and never paid.
Did you open an Unpaid Item Dispute? Result?
He bought the second item and did not pay.
You opened an Unpaid Item Dispute and he paid.
You shipped with Confirmation of Delivery. Smart move.
After a week , he has not picked up the item, nor has he responded to your emails.
My advice is to stop communicating.
You have his money and proof of (attempted) delivery.
If he doesn't pick up soon, the parcel will eventually be returned to you.
You can then refund his purchase price. I wouldn't refund the shipping cost. In fact, if you are charged the return postage, and sometimes the carrier chooses not to bother, I would reduce the refund by that amount.
Why is he doing this?
I just got back from visiting my cousin in his new assisted residence. Given your product line, I wonder if your customer has mild dementia? Just because your history books would appeal to old coots like my cousin and me.
What's my name again? What's my name again?-- Marshall Mathers.
He cannot make an Item Not Received Claim, because he did not pick up the parcel in spite of being informed of its arrival.
He does have 60 days to leave FB, but if you shut up and don't poke him, he may not realize this.
I am completely bewildered by their high rating.
All bidders have 100% positive feedback. It 's not important , just egoboo for the buyer.
I have a Returns Not Accepted on all my listings.
But you give Refunds.
Because if you take Paypal you give refunds or PP will and come after you for their money.
It is meaningless, unless eBay or PP takes you at your word and allows an complaining buyer to keep both item and money.
It's a pretty common error with new sellers. Drop it.
