Shipped a package with label bought from ebay, but tracking number is invalid. Package lost

[e_km3p4rc]

Hello,

I shipped an order using a Canada Post shipping label I bought on eBay. Several weeks later the item is still out for delivery but the buyer still did not receive it. I verify the tracking number with Canada Post, but they tell me it is not a valid number, it doesn't have the correct amount of digits (too many if I remember correctly), and there is nothing they can do to help me until I can provide a valid tracking number. I don't know what to do at this point. This is an international order and I'm still new to eBay selling. What would you guys do?

[brettjet38 · Accepted solution]

What service did you use?

Small Packets USA

Tracked Shipping  USA

Other

[e_km3p4rc · Accepted solution]

It was Small Packets - International (Non-US) - Air. i think I just found out it doesnt include a tracking number. The weird thing is there is a number shown as a tracking number in the label page, but I guess it's some sort of transaction number being shown at the wrong spot.

[brettjet38 · Accepted solution]

It was Small Packets - International (Non-US) - Air - I had a feeling that is the service you used, and yes you are correct, no tracking.