eBay is scamming me

[libl07]

So I sold an item on eBay while it was shipping it got delayed. Buyer opened an item not received case on me and won it for some reason even though the item had tracking showing that it was still in transit. So the buyer got all their money back plus shipping. Well now the item has been delivered and I can't get any money or my item back since they already closed the case. The real thing to understand here is that I a seller did nothing wrong and lost my product and money for shipping.

[alanew20311]

same here, provided tracking, all info provided and ebay won't pay me fo 30 days

[marnotom!]

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@libl07 wrote:

So I sold an item on eBay while it was shipping it got delayed. Buyer opened an item not received case on me and won it for some reason even though the item had tracking showing that it was still in transit. 

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"Some reason"?  The reason why the buyer prevailed in the claim is because the item didn't arrive by the last estimated delivery date given in the listing.  Tracking information never says that the item will never arrive, it just dead-ends.  There's no difference in how a dead-ended item and an in-transit item looks in its tracking history.

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@libl07 wrote:

So the buyer got all their money back plus shipping. Well now the item has been delivered and I can't get any money or my item back since they already closed the case. 

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Because they have to go through eBay for a claim, some buyers may be under the impression that a refund for an AWOL item comes from some magic pot belonging to eBay or that the seller has filed a successful insurance claim for it.  Did you try sending a PayPal Payment Request?  Sometimes something official looking like that is taken more seriously by a buyer than a message from the seller.