on 12-10-2020 10:09 AM
2 packages stuck in postal system how long before I can claim insurance. Do I have to return money to buyer before I receive the insurance.Getting afraid to sell anything
We have a bunch stuck Nov 30 Richmond, updating to Ontario Dec 10, but stuck again in second sorting center 4 days; at least its moving. International usa ones some moving some still stuck from Nov 30. All you can do is apologize for the wait, be truthful, Christmas delays, sorting centers volumes, add a quoted message from canada post from the tracking page. Some might file not received cases, we haven't had any yet. Most people are understand its not the sellers fault or that there isnt anything the seller can do to speed up delivery.. Receiving a message is better than an open case, means they are good customers by contacting you first. Give as much info as you can, sympathize with them. 'Unprecedented times'