"Sell Now Gift Later" Promotion Not Honoured!!

[trajectorycards]

please help me as I am at an absolute loss at the disservice being done to me by eBay!

 Back in October I opened my ebay app and saw a promotion that peaked my interest. It was entitled 'Sell Now Gift Later' and it said that if I sold an item(s) I would receive a credit from eBay for the amount of the selling price (so basically I would receive double the selling price I received!  Great deal!).  

  (Promo Page https://pages.ebay.ca/sell-to-buy/index . )

  I had not sold an item on ebay for several months or longer but decided to find something to sell specifically because of this offer. I also low-balled my selling price because I wanted to sell it fast before the Nov 17th deadline, which I did, plus I would receive the coupon for the equal amount too. The item I sold was item# 333386647697.

  Yesterday I followed up on that promotion because I hadn't received the credit yet. In rereading the promotion it appeared my credit/coupon was overdue, it should've been received already. I called eBay customer service and they basically called me a liar saying that there is no such promotion and I was scammed by a fake banner ad. 

 I spoke with Rodel and after getting nowhere with him and wasting 20minutes I demanded to speak to a manager. Eventually Joanna joined my call, she would not disclose her location but when pressed she provided  me with a reference number for my call. 

 Joanna would not even listen and continued to  speak over me not allowing me to get a word in edgewise.  I am disgusted to be screwed over like this!!  To make an offer and then not stand by it in the way eBay is doing is SHAMEFUL!

 I demand my $19.90 CDN credit coupon! Anything less and I will make it my mission to share this terrible experience each and everywhere I can and I won't rule out making an appearance at the eBay Canada head office to cause a scene! I lived a short distance from there.

  eBay has already dropped a lot in my eyes following this experience! Does anyone have email contact at eBay and/or know if there is an ombudsman I can contact?

[znichols11]

Your account needs to have a certain sellers reputation to earn it. (Could be wrong but I’m pretty sure it said you need to have an Above Average rating). It said this in the Terms and Conditions

[ypdc_dennis]

Several active threads on the topic of promo coupons not arriving...

(and non-Canadian support being clueless about the problem)

https://community.ebay.ca/t5/Seller-Central/quot-Sell-To-Buy-quot-promo-50-value-until-11-17/td-p/42...

[tyler@ebay]

Hi @trajectorycards - you can verify any coupons issued to your account here. If you are having a difficult time locating the coupon code that was issued you can always contact CS for further assistance as well. 

Thanks!

[lady.stark]

My question may seem silly, but I have to ask... did you activate the offer *before* listing your item? I am asking, because you do not mention activating it...

[diver_mike52]

I hear you re dealing with Ebay's call centre in India.  They never have a clue about what you're talking about but want to keep you on the phone for ages while they try to figure out what YOU did wrong!

I waited until the coupon was 3 days overdue, finally phoned, eventually hung up.  ONE HOUR later the coupon showed up!   2 days later I got a call from someone who I could hardly understand because of the accent and background noise, eventually figured out it was Ebay calling for more information!

CLICK.