Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- The eBay Canada Community
- Answer Centre
- Selling on eBay
- refunding tax
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
refunding tax
Options
- Subscribe to RSS Feed
- Mark Question as New
- Mark Question as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
on 01-21-2021 09:19 AM
Hello everyone, I have a customer that wants a refund. He wants purchase amount, shipping and taxes that he paid. No problem refunding purchase price and shipping but I do not see where I can refund taxes. Does paypal refund tax automatically once a refund has been issued? Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-21-2021
02:45 PM
Politely explain that you cannot do this without a Not As Described (if that is the problem) dispute being opened.
When it is, since I gather he is in the USA, you will be sending him a Return Shipping Label.
Don't panic, you can do this through Shippo. You are already set up with them? You need your Solutions for Small Business number to do so.
Send him the pdf of the USPS return shipping label.
Remember to mark it RETURNED MERCHANDISE if the value is over $40Cdn, or you will be charged sales taxes.
When you get it back, and not before, you can close the dispute and all his payment will be refunded.
You will be out shipping both ways and your eBay/PP fees.
NO REFUNDS WITHOUT RETURNS.
When a customer sounds angry about a refund, my spidey senses immediately go to a scam.
Most people and honest and polite. Aggressive people are trying to bully you into something you don't need to do.
Ask a Question
Top Helpful Posts
