My messages to buyers are showing up in HTML. Both on site and mobile app

[Anonymous]

Hi everyone. For the last couple of weeks or so, any messages I send in response to questions from buyers are showing up in html. I have looked everywhere and can't find a place to correct this. I honestly don't know if they show up to the buyers like that or not but it's very bothersome to not be able to communicate properly. I have no idea how to fix this, it happens on the mobile app too, the eBay mobile app that is. I use Firefox on the pc, and I have an iPhone 6. Any suggestions would be greatly appreciated and thank you.

[Anonymous]

I hope I am not breaking any rules resurrecting this thread but the same problem popped up today. My first two messages to a buyer were fine then off it went to code, what I assume is HTML. I don't understand why this keeps happening or how to fix it. I have checked every setting I can think of. Question: where it says, HTML or Text only, under communication preferences, where should that be set? I had it on Text only but is that correct? This is driving me nuts. Help please?

[momcqueen]

It must be a reoccurring glitch. You might try reporting it to eBay Customer Service but it may not help. I don’t know the reason it happens.

[momcqueen]

Oh, wait. You're saying this happens with your desktop and your mobile device. Is all your software completely up to date? Have you tried clearing your brows(s) history and cache? 

[Anonymous]

 Thank you for responding. my iPhone is up to date, in fact I'm not sure but this may have happened after an update, but the same thing on regular site. I don't think my windows has updated recently but since it's on both. I am at a loss over how to fix this.

[momcqueen]

You might have to call Customer Service to open a ticket. I seem to remember a long, long time ago there may have been a setting somewhere. Have you looked all through Manage Communication With Buyers?

[momcqueen]

I don’t see anything really relevant to this under Communication preferences either.

[momcqueen]

(Unless you’ve de-selected the html setting.)

[momcqueen]

Is this with the ebay iPhone app, or the mobile version of ebay? Do you experience this problem as well on your desktop?