Site Issues
Report issues you are encountering with the eBay or Community site here.
I pay for my orders only through from my mobile app, but i like to use desktop for searching items. On my desktop computer I searched and add items to shopping cart but when i looked at my mobile app those items do not exist in shopping cart.I'm sure...
Hello, I'm new to selling on ebay and I'm located in Canada I've sold a few items and I had no issues at all but today when I try to create new listings and add a "Canada Post USA Letter-post" shipping option, It always displays "Free Shipping" for U...
Hello,For the last three days now, whenever I try to list my new items I see the following: "Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try again later." Is anyone else also having this issue o...
This has been happening for a month now.customer put items in their carts, then on checkout they are processed twice or thrice. meaning the customer ends up with 2 or 3 multiples that they didnt ask for. and then i need to cancel the excess maually.e...
Hello,I cant find where to reply to a “buyers note” that occasionaly appear on the “magage all orders” page. It would be nice if the buyers note is attached to my reply, or is my only option to contact seller an explain that I am replying to a note h...
The Rate and Review system does not save the state of its input fields between page reloads. Example:I receive a notification asking me to fill in a product review for a product I have purchased recently.I fill in the Rate and Review fields. Once I c...
Hello,Today, when I go to any listing, I cannot see the Item Description. It just says “Item description from the seller” and there’s nothing to expand to see the actual item description. This occurs even after closing the app and reopening it, and o...
Would someone please tell me how to select FedEx as the shipping service. I can not find how to select FeEx on my listing, only Canada post in drop down for Domestic and International. Tried serching other services and got blank.
Sorry. My ebay account is temporarily locked. They do not provide an apportunity to chat. i tried to contact them on phone but it was very difficult. Does anyone know a way to unlock it? or any apportunity. i'm not Canadian or USA. i'm from Sri Lanka...
Have been on Ebay for years but recently moved, had to put ebay on hold for three weeks and once I changed my address on ebay I received a message that requires photo I.D. in order to continue. Problem is any photo I.D. still has my previous address....
Recently I have been unable to view some adds normally, more specificaly the text in the description area of the screen. All that is normally screen wide is now reduced to one column on the left side of the description area ???
Anyone aware of current issues with editing a store and updating photos? Error message as follows: -Lotz
For two days I have been unable to a US shipping to my listings. Tried online chat and they said it was a bug and they are working on it. Anyone else having this same issue?
Hello! I was pleased when ebay introduced this option and was glad to offer it as one of my shipping options. However, I was only able to use it a couple of times and now it has disappeared. I have spent hours on the phone with customer service and e...
@flipistics wrote:1. Although the tax tables are non-functional now, I still see my tax number displayed on every listing and the tax table section under shipping and payments on some of my listings (but not all apparently). Is this going to eventual...
I haven't been on eBay in a while. When I did post an item for auction I did notice some considerably changes. And I wasn't very impressed with the new format. In particular, when I go to my auction page there is no way to look at the number of views...
Can not get on Seller Manager Pro for several days - why
On the search results page under specific circumstances one will see the following error::MATCH_COUNT:: items found from eBay international sellersClearly the MATCH_COUNT variable name isn't meant to be visible to users Screenshot attached for poster...
I am very very unhappy with eBay and their global shipping program that many US Sellers use. I live in the Greater Vancouver BC area and bought a small item from a US Seller in Seattle which is a 3 hour drive from my house. I made the purchase Dec.1s...
After three months of frustration, he approached CBC.see:https://www.cbc.ca/news/canada/ottawa/ebay-camera-refund-return-policy-1.6479463"Contractually speaking there's not much there for the seller to do because eBay's left it so ambiguous and hasn'...
Hello. I sold a duvet set to Australia today and the buyer chose Canada Post Small Packet Surface mail as their shipping choice (Small Packet Airmail was also available). Whenever an Australian customer chooses surface mail, I contact them to make su...
someone bought an item that i got an offer accepted on. I'd assume that the item would be off the site and yet it gives me an option to buy it. what will happen if I do?
"You've exceeded the number of requests allowed in one day. Please try again tomorrow." Has anyone else been getting this message when trying to search on eBay? We get a blank page with this message across the top. Tried to do a screen shot but could...
I have not been able to have the link associated to "Communication With Buyers" fixed for over over a month. Has anyone else had this problem or can get their link working? I just think over a month is too long to wait to have an issue looked into. Y...
I sold an item, printed a Canada Post label through eBay, the item arrived damaged. I filed a claim with Canada Post and they approved it. The money was credited back to the account that purchase the label…turns out, that was eBay. So eBay got the re...
Search gives random errors. Clicking on items found in a search returns an error message that the item can not be found. Attempting to check on items purchased or sold gives me an error message. *sigh* Ralph must be visiting....
Weird...I don't recall ever being told I have some kind of Community Member Anniversary badge. On the 22nd May I got two; A third year as a member, and a fourth year. Both for the same thing, two different years, got both on the 22nd. It looks like I...
Since the change to the new Saved Searches format, I have found that the email alerts that I receive now have NO photos or any other information about the new listings. The ONLY information is the number of new listings that match my saved search cri...
I've always been able to see the number of viewers of the items that I post. I only post a few items at a time, but now the view number is 0 on my items. Is anyone else having this issue, and do you know why it is happening.Thanks so much for any inf...
Hello, I have a dire self-created problem, and need my complete Canadian sales info back through 2016. I have been searching online, have spoken to ebay help and followed the instructions, but the data I need is not comprehensive and doesn't go back ...