eBay

Anonymous

I am having a major issue with a buyer who has not received his parcel yet. He speaks French, I do not. It's something ebay Canada should consider since officially Canada is bilingual. Anyway I am at my wits end for how to communicate with this person who is perfectly in the right. His parcel has been lost by Canada Post, we both have the tracking information and I have messaged him but I cannot respond to his open request because I simply can't read it. eBay keeps warning me to respond to him or risk my rating that I have worked so hard to achieve but despite calling customer service to explain the situation I am still being hounded by ebay. This just plain sucks for everyone but I have no idea what else to do. I have contacted Canada Post, they are trying to find the parcel, the customer has initiated a charge back, I don't blame him, I just cannot respond directly to his message. I sent him a note through the regular channel where you contact the customer but I don't even know if he has someone to translate for him. This is causing me some major stress and probably the customer as well. I have no idea what to do next.

m3399

The sellers listings display have changed and I can't safe anything to my different lists.Only wish list works,but when it's full I can't safe to my other lists. Why this changes? It was much easier and more detailed before to read a listing and the details and specs about the item.

bluewallyhawk

saved searches not being emailed any more, why?

caldrummer4god

Hi all; Just wondering?, what happened to my 'Wishlist'??? I can find my 'Watchlist' but I can't find my 'Wishlist'??? Could someone please help me on this one bc I can't find an answer to my question in the proper option, and my question was, "Where is my Wishlist"? Could not find an answer 'Anywhere' in you site. So yes, please instruct me on how to find and use my 'already created' Wishlist which I have had for 'Many Years Now'. I have items I'd like to review, and I have items I'd like to add to my Wishlist, also, I'm not very tech., savvy at all so maybe that's why I can't find it? However, I have not had a problem finding my wishlist for the past ? (I think I registered with eBay in either 2004 or 2006, so that's close to 10 yrs I have been with you and I have never had a problem finding my Wishlist till now. I do also have a 'Watchlist' but I have many items saved in my Wishlist that I would like to review and as I mentioned I also have items I'd like to add to my Wishlist. So, yes Please, could I get some help on this??? Thanks for your time and/or assistance. Have a great day; Cal Talbot

do-ca66

For about 2 months, a sold item continues to be shown in my active files, not automatically deleting itself as before. When I search out my shop as seen by my customers, the sold item is not there. But it remains in the Active columns in myhome shop view. It appears in Sold, but also in Active. This I do not prefer, automatic deletion of sold from active; I do. Can this be accomplished ? Don Jamieson

drennon007

I used to be able to see all my items on various different lists at the same time (DVD, Gifts, Books etc). Now all I can see is my Watch list. The thing is...I can still save items to my old lists when I do a search on eBay but I can't view them. Every time I call eBay all I get is some Foreigner who is useless. Anyone have any ideas?

moonrafan

From my top pull down menu (My ebay) there is a "My Collections" option which takes you straight to the collections, but what the heck happened there is no link now. How can I find My Collections?

coolwahadmtl

Hello, I clicked Contact Seller on the item page, then clicked Other, then clicked Contact Seller on that proceeding page. I got the message repeatedly, but after multiple F5s or Shift-F5s, it finally loaded. I should have saved the text I typed, because when I tried to submit THAT page, same message, and I have done Shift-F5 over and over and over. I have verified that I was not redirected to a non-eBay site. Site outage? Thanks, coolwahadmtl

drennon007

So something has recently changed on eBay.ca. I used to be able to see all of the different items I was watching on various different lists consecutively. Now all I can see is my Watch List. Does anyone know how to get this back. eBay Customer Service is not being very helpful.

countrystamps356

For some reason the wrong sales tax amount seems to show up on certain invoices. The total invoice is correct but the amount showing is wrong. It does not seem to happen on all invoices only for some Provinces. I have been correcting the invoice but it does not look to professional. Anyone else have this problem.

bcbassboy

For the last two weeks my item 'views' and 'watchers' have been mysteriously disappearing and reappearing. Right now, they are all at 'zero'.

esgeca

I am writing here since trying to contact ebay contact service from something not in their list is probably worst that trying to contact the prime minister..... the problem I have, is that since a few days, I am starting to receive ebay emails about saved searches that was deleted like years ago. they did not reappeared in my actual list but I receive email for them ????????

ggsgems57

How do I stop ads running on my home page? Please help me, they slow my page down. Thank you.

iekphilatelics

Promotional Boxes has disappear - colour changes - when is ebay going to correct this problem

victoriml0

All the feedback I got for the last 12 month was positive (no neutral or negative), why is my rating 97 and not 100%?

Anonymous

Hi everyone. For the last couple of weeks or so, any messages I send in response to questions from buyers are showing up in html. I have looked everywhere and can't find a place to correct this. I honestly don't know if they show up to the buyers like that or not but it's very bothersome to not be able to communicate properly. I have no idea how to fix this, it happens on the mobile app too, the eBay mobile app that is. I use Firefox on the pc, and I have an iPhone 6. Any suggestions would be greatly appreciated and thank you.

bud_ca2015

After deleting items in "My eBay:Summary", an algorithm sends you to the very top of the listing #NOT HELPFUL# - Quite frustrating, as one has to wait for a reload, then tab down to where I left off to further work on my listing.

fd-diedrich

My Purchase History has suddenly dropped showing any detail... just the Order Date and the Order Total. No clue as to what the item might be. Tried this from different computers, different browser with no luck. Anyone else seeing this?

cammdoc

eBay app has expired on my iPad 2 and App Store states item is no longer available. Currently running iOS 9.3.5 anyone have ideas on how to fix?

tobaccosand

There is a big difference between search string: hrp chest protector versus\: hrp+chest+protector Also, I quit getting search result e-mails about a month ago.

synaptic2112

Have been buying for years and have never ran into this before. Click on "buy now" button for one particular item and it dissapears leaving me on item description with no buy now or add to cart???. Add to cart does same thing. Cannot contact seller as he thinks he gets too many emails so doesn't allow communicating with him. Any ideas on this one would appreciated. My account is working fine and have been buying other items ok.

pmlinne

I went to look at some items in my Saved Searches. All of them have disappeared and I get a message saying I don't have any. Is anyone else having the same problem? It was working fine earlier today.

richargilber48

Unfortunately, we didn't receive valid tracking information from the seller. We're sorry you had a problem with your purchase. We issued you a full refund of US $7.06 on Feb 15, 2018 to your PayPal account. The refund includes the purchase price plus original shipping. Your refund should be in your PayPal account within 48 hours. To see it, just ------------------------------------------------------------------------------------------------------------ Where to contact ebay to give my money back on my credit card, instead of paypal account I don't have? Second question Why is it so hard to communicate with ebay no place to send question directly to them. Thanks a lot

123lestere

Hi I didn't list on ebay for a while now and back then we had a ME page tag beside our name that lead to an about me page. Since I came back I learned that the ME page is no more. My problem is the ME tag is still there and it leads to a dead end page here https://members.ebay.ca/ws/eBayISAPI.dll?ViewUserPage&userid=123lestere How can I get rid of this ME link from my listings now? I notice it's missing from most other listings now. Any help would be very welcome.

koolkoolthangs

I have sent inquiries on twitter @AskeBay and @eBay.ca but nothing yet as well as eBay for business on Face Book and on another thread. I list on .ca and .com. All my .ca calculated shipping no longer works properly - it is shows NOTHING for anything other than Canada. No shipping options are shown for USA at all. And no, I have not changed my shipping profiles or calculations on my 900+ GTC listings on .ca. This is a programming error "glitch". This is not isolated. I have been in eBay groups and most Canadian sellers are being effected by this. This is not ok. My Sales have gone down dramatically this past week. So How long has this been happening? Please can someone look into this or fix this. It is bad enough as a seller I had to hand change over 800 listings by hand last year because of a known shipping glitch that no one at eBay would fix. That glitch btw is that you must choose your shipping preferences for other than domestic on .ca as 1) USA and any USA shipping options and then 2) International. IF you do it in the order of 1) International then 2) specific you get a full error code and no one can purchase. I do hope that is fixed for others. Please comment here if anyone else is experiencing this. NO SHIPPING OPTIONS TO USA ??

wareagle-2004

I want to watch my listings in the last minute but the clock is frozen. If I refresh I get the current time but otherwise the clock doesn't move. This is a recent problem. What do I do to fix it? I use Firefox and I've cleared obvious caches. Thanks for any suggestions!

plantagenet77

Hi, I am trying to report an issue with not receiving a product but the item is not available when I try to make the report to ebay. The first item I received was a dud and the seller promised to submit a replacement item and never did. Now, the order is too old (from September 13th) for the system and doesn't appear in the items I can select to make the report. I have the item number, seller, everything (and I sent messages over the last 2 weeks without response) but I can't get report to recognize the item (a search via the order number doesn't find it). How can I submit a report in this matter? Thanks for any info provided.

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