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very old and deleted "saved search" reappearing ?????

esgeca
Community Member

on ‎06-15-2018 09:16 AM

I am writing here since trying to contact ebay contact service from something not in their list is probably worst that trying to contact the prime minister.....

 

the problem I have, is that since a few days, I am starting to receive ebay emails about saved searches that was deleted like years ago.  they did not reappeared in my actual list but I receive email for them ????????

Kudo
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Answers (4)

Answers (4)

momcqueen
Community Member
‎06-15-2018 11:45 AM

Sounds like a glitch. I'd ignore it and hope it goes away.

Comments (3)
Comments (3)
esgeca
Community Member
‎06-15-2018 02:03 PM
Ya...but I don't think this will be solve here. Someone know how to contact them by email. It is very weird that a deleted info are still in their possession and started to work again. You even have the link to stop that search but end in a link error obviously....
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reallynicestamps
Community Member
‎06-15-2018 03:08 PM
You can't reach them by email, but if you use the Help & Contact link at the bottom of this page you will get a phone number and PIN. I've had good results from calling them lately during weekday business hours. But I agree it's probably a temporary glitch most efficiently dealt with by pressing the Delete button on your email account.
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momcqueen
Community Member
‎06-16-2018 08:41 AM
I hope you aren’t in the habit of clicking links in emails because that’s a fast track to being phished and getting your account hijacked.
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lady.stark
Community Member
‎06-27-2018 05:24 PM

Almost 2 weeks later and it is still going on. Any idea why @happy_pigeon?

Comments (2)
Comments (2)
happy_pigeon
Community Member
‎06-28-2018 08:39 AM
This is an unusual one, and I'm afraid I don't have an easy answer. I would verify that you have no unwanted saved searches remaining in My eBay > Saved Searches, and if not, you can unsubscribe from receiving saved search notification emails, following the instructions here: https://pages.ebay.ca/help/buy/searches-follow.html#email
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lady.stark
Community Member
‎06-28-2018 07:10 PM
Yes, as I said on June 16, they are deleted. But I don't want to unsuscribe, because I have searches I still want to receive...
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Kudo
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lady.stark
Community Member
‎06-16-2018 12:50 PM

I have the very same problem. I just verified, and they are really deleted. So what's going on?

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