10-07-2017 01:27 PM
Solved! Go to Solution.
10-07-2017 01:42 PM
10-07-2017 01:47 PM
You bought and paid for a mink stole.
It was shipped to Erlanger/GSP plant.
GSP claims it is 'prohibited' and is holding it for disposal.
To ease two concerns.
The seller will not lose the money you paid.
The GSP is Seller Protection program, and her responsibility ended at the plant gate.
You will be reimbursed by GSP for the money you paid, including the GSP fees.
You may have to open an Item Not Received Dispute for this.
In fact, I would open an Item Not Received dispute with eBay immediately.
State in the Dispute that the GSP was used for shipping.
Worst case, GSP refunds you in full.
Possibility, that someone at GSP actually looks at the problem and gets your fur moving.
The latter is unlikely, since I doubt the freight forwarding plant and the customer service offices are anywhere near each other.
10-07-2017 01:56 PM
When they won't ship something from the gsp center they have a selling partner that will sell the item on eBay for shipping within the US only. The gsp center should have paid you back so neither you or the seller should be out any money. If the seller is out money than they will have to call eBay and talk to someone familiar with the gsp to get it straightened out.
If that fur was restricted from being shipped then eBay shouldn't have allowed it to be sold through the gsp but unfortunately their system doesn't always work like that. There really isn't a way for you or your seller to get it back unless it can be found for sale on eBay again and then purchased by someone with a US address, I'm sorry that the sale hasn't worked out for you.
10-07-2017 02:11 PM
10-07-2017 10:37 PM
Umm-- "stuck" not "stock" and 'sucks' not 'socks'.
Yes, I am the spelling police.
.. she is still paid?! Are you sure?
Yes. That is part of the GSP Seller Protection.
Once the purchase gets to the plant and is accepted there, the seller gets to keep the payment.
And i don't even know if she chose to enroll in the GSP , or it's just "that way" since she's a small seller .
A lot of new and occasional sellers were defaulted into the GSP when it was introduced.
It is a reminder of how small the Canadian market (and how large the US market) is , that this may be her first GSP sale, even after three years or so.
Sellers can opt out, if they wish or when they notice, but most won't-- partly because it gives them so few extra sales and partly because it does protect them.
It does nothing for the buyer, obviously.
10-07-2017 10:49 PM
10-07-2017 10:55 PM