Same message from seller over and over again

[lalakitty7]

I keep getting same automated message from the seller over and over again I have it like 75+ times now in my messages, how can I get it to stop?

[momcqueen]

That's odd. What's the message? Out-of-office? You might have to call Customer Service and report it as a technical glitch. I can't image in what seller would send you the same message 75 times.

[lalakitty7]

It's a response to why my item hasn't arrived, saying to give it another week

[momcqueen]

That's a little different. No seller should ever need an automated response to the question, "Where is my item?" and if they do..... well, that's another kind of problem entirely. Exactly when was your order estimated to arrive? When did you buy it? Where is it coming from? If this is Day 25 after you've bought it, go to the Resolution Centre and open an Item Not Received Case. And DO NOT accept the offer of a replacement. Get the refund, re-purchase with that.

[pjcdn2005]

It does sound like a technical problem. Just in case it is because something is stuck at your end, you should try clearing history and cache and then rebooting your computer. If that doesn't work, let the seller know what is going on ask them to send you another message about something else. Perhaps them sending a new message will make the repeat one stop? My last resort would be to call customer service.

[femmefan1946]

It's my practice, based on many years of mail order experience to allow:

15 days for arrival from Europe

20 days for arrival from North America

30 days for arrival from Asia.

I guess it's been longer than that since you have asked the seller about non-arrival.

Given an automated response, I suggest you move to the Item Not Received dispute.

File through Paypal which allows you up to 180 days to claim.

If the seller cannot show delivery he will be required to refund you promptly. If he does not, PP will, and then go after him for their money.

You can also Block his messages on your personal email account. Since there is a transaction/dispute underway, I wouldn't do it on eBay Messages yet.

And yes, don't accept an offer of a replacement. It won't arrive either.

[lalakitty7]

It was not a computer issue on my end as its in my messages. The item arrived yesterday so all is fine now thx everyone

[loveablechickie]

I get the same thing too from a seller, it's really frustrating, it's like talking to a Robot.