User to User Help

Resolved! Selling to the U.S.

Hi there. I haven't been on eBays forum for ages but here goes. I used to sell here on eBay just casually. I've collected a lot of things over the years and it's time to down size. I need to sell !! The only problem for me is all the changes for sell...

Blocked buyer paid with other account

I’ve been on ebay a while but only been selling part time for a couple years. I have a buyer who wanted two items from me and we agreed on a price for both. Then he decided to try to low ball me a couple times even after we agreed on a set price. So ...

Is Ebay Canada now doing Automated Feedback?

Twice now my feedback has automatically been left for buyers. I like to personalize my feedback in some cases (not a high volume seller!), But when I see I've been left a feedback, an auto feedback has been left for my buyer. Can't seem to turn it of...

EBAY CONTACT

Does anyone have the real name of someone who works for eBay Canada? How about a real phone number for eBay Canada? Fax number? Email address? Hell-- oops, I meant- I'll take an Ouija board at this point. Is Richmond St in Toronto the actual address ...

crazy calculated shipping fees

can someone help make sense of this for me ? literally 99% of my orders have a shipping fee imbalance and it only goes one direction . are there settings I can change to rectify this moving forward without over charging buyers with a flat fee. also a...

How Can I Convert MBOX Files Without Losing Data?

I am switching to a different email application and need to convert my MBOX files. What is the safest way to convert them without losing emails, attachments, or folder structure?

Ebay just stole my item and made me pay them to do it.

I sold a dell 3090 for parts/repair for about 450$. the person immediately upon receiving it, opened a "item not as described" claiming that it is an HP 3090 and that they dont need the parts of an HP. i sent teardown videos proving that the circuit ...

Start Up

I have been getting this screen for awhile. When I log in or check 'My eBay', everything goes to the normal screen. Any fixes? It's just a minor thing, but different to what I usually see. Tks

how to block a member sending me messages

How can I block another member,sending me unwanted mesages?

grey dull listings

The listings on my computer are all a dull grey and really off colour. They are fine on my phone, and other computer. They are showing fine on some of the customers devices I have reached out to. Any suggestions why my listings are all off colour on ...

Support Chat / Contact Us & Options Greyed Out for Days Now

See the attached image. I can't click anything, nothing changes when I try to access a support/contact us via other items/issues. I have no idea what to do in this situation or why it's occurring.I will add also that I have tried on multiple browsers...

Screenshot 2025-10-24 at 12.16.18 PM.png

User name search

Whatever happened to the user name search?Can anyone tell me how to find member profiles?Also I have a list of bad ebayers I'd like to ban from my listings if/when I decide to stay with ebay and start selling again.We've had so many bad dealings and ...

Refund a portion to buyer

How to refund $10. To a buyer

No Purchase or bid history showing for 2025

Unable to see any purchase or bid history for 2025. I’ve tried reporting technical problems but no one is responding from tech support. Makes it difficult to track and know where my purchase are

Cannot Open eBay Messages on Website

Hello,Ever since changing my eBay username, I am unable to access my message on the ebay.ca website (I can still access via mobile app). When I try to access, it always gives the same below error. Any assistance would be greatly appreciated!It’s not ...

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Ring is it gold or silver

Here's another one for the pros ...

I posted a Neutral feedback that indicated the item was good, but the seller was unresponsive to my questions before shipping, and proceeded to ship the item after eBay requested a cancellation. I don't believe this was offensive, however.. My feedba...

Why such crazy high prices?

Why do some sellers list items with a crazy high price, like a $50 DVD set for $900? There must be some reason they do this, as 'best offer' is not an option and they seem to successful. Are they somehow avoiding the rules? I have seen junk listed in...

High Mail Costs?

I am a Canadian buyer. I buy DVD's from Canadian sellers, with an average mail cost around 5$ C. When I look at the same DVD from a US seller, the postage wanted is usually over 20 bucks! Why such a huge difference? Is US postage that much more than ...

New eBay Seller?

Hello all ...I am currently a member of eBay as a buyer only. I would like to try selling, but I don't have a bank account. Can eBay post payouts to a VISA account (as credits), or is a bank account mandatory? I also have some issues giving them acce...

How do Canadian sellers offer extremely cheap postage

I have noticed as a buyer and seller on Ebay, that prices in postage are going up dramatically. I have come across some Ebay sellers offering Hotwheels for 6 to 10 dollars . The postage cost across the board to any buyer is 2 to 3 dollars.I cannot un...

unable to delete old (more than 6 month) ebay messages; how can I fix this?

I know it says ebay will permanently delete messages in my ebay message centre that are more than 6 months old. this is not happening and I am not given the option to manually do so; needless to say these old messages begin to pile up over time. How ...

ship back date not received from ebay?

I requested a return Mar 1st for an item I bought Feb 18th. Seller approved the return and the money was sent back. But I never got a ship back date? Where is this notification supposed to be sent to? I really don't want to miss this date but I genui...

pardon our interuption

Received this message and it locked me out of helpPardon Our Interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this websit...

Resolved! whats happening

What is going on here. I recieved payment for an item, totalling $51.40 after fees(incl. Promoted listing). Im then charged $26.65 for shipping (was supposed to be $19.88). Then I recieve my payout (which is pothetic after ebay takes their cut, but t...

Cannot generate a label

Can I just go down to Canada Post and ask for a label? I am so confused. Please someone explain to me the process to go through so I can mail this person in United States the coat they bought from me. I would really appreciate some advise, direction!...

Hi How do I delete a feedback

Hello I missread a sellers ad and then dicovered it was not for the item I wanted but a service to repair, I contactedthe seller the next day explained the situation and request for a refund. The next day the seller responded that they would not refu...

e-Bay Refunds

Hello members. Robert here. I am in a quandry. I am in the process of refunding a customer for an item which they did not receive. However when I go to my Payments tab it requests that I pay by credit card. I do not wish to do this because I do not w...

Sellers frustrated at item not as described abuse.

Ebay has problems with both buyers and sellers who will try take advantage of policies and buyer protection. Sellers need more protection from Ebay when buyers claim item not as described which puts the seller at a disadvantage to pay return shipping...

Obtaining a discount for an incomplete order.

I recently purchased a repair kit. However one of the items is not with the rest of the order that was received. We decided it was not an immediate problem because we thought we would just re-use the old part in place of the missing part.It turns ou...