May 30th 2018 Weekly Session

tyler@ebay
Community Member

Hi everyone!

 

The chat is now open for your questions. I'll be in around noon tomorrow to begin answering questions.

 

Looking forward it!

Tyler

Tyler,
eBay
Message 1 of 20
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May 30th 2018 Weekly Session

We are international sellers selling on eBay.com.  When I called eBay yesterday to determine if we had to comply with the new 30 day free return policy I got conflicting answers after talking to 3 different people - they were not prepared for a question from a seller on eBay.com outside of the U.S. The "return specialist" I finally ended speaking to initially said everyone had to comply and was unaware of the exemption category of Art and Collectibles (still can be 14 day returns). I had him open one of our listings and he concluded/affirmed that we don't have to change anything. 99.9% of our sales are international as all our items are in Canada and not viewed as domestic.

 

Does anyone out there who are international sellers understand what we have to do if anything?

Message 2 of 20
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May 30th 2018 Weekly Session

Hi, hope you can help,

Whenever an item doesn’t sell I get an email from Ebay telling me this. It’s the only way to know I need to relist it, since I have over 5,000 items listed and not all of them are relisted automatically. The past 4 days I received no emails after my  items didn’t sell, so I had no idea what was no longer listed.  (My Site Preferences are correct)

I went  to the page “Unsold: Not relisted yet”  but the problem here is, some of those items were already relisted.  So it’s easy to relist an item by mistake.  With over 5000 items I don’t know of any other way to keep track of what I need to relist. How do I get this fixed?

Message 3 of 20
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May 30th 2018 Weekly Session

i am having the same issue, i am not receiving, my emails for listings ended, i am receiving all notifications for items sold, and for offers.  This has been ongoing for 3-4 days as well. thanks

Message 4 of 20
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May 30th 2018 Weekly Session

Hi, I am having the same issue. I have not been getting the unsold item messages since May 26th.

Message 5 of 20
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May 30th 2018 Weekly Session

I have been having the same problem. My unsold items don't appear in my e-mails till a few days later.

Message 6 of 20
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May 30th 2018 Weekly Session

Same with offer mail. Receiving 24 to 36 hours after the offer has started. Or not at all.

-CM

Message 7 of 20
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May 30th 2018 Weekly Session

Hi Tyler,

 

Like the folks above, I received notice from ebay about the Summer Seller Update via ebay Messages on Sunday at 6 pm Central. Wasn't the Summer Seller Update released mid-week? I complained about this last week too with a promo offer for ebay Bucks that only arrived after it expired. There are issues with messages coming from ebay, like major ones.

 

My problem today, however, is with the new Markdown Manager. It's prehistoric slow. 

 

When I have a markdown promotion of 133 items marked down to 15 per cent come to an end, I like to re-evaluate the pricing on those items and make some higher markdown adjustments and then some lower adjustments if I've fewer left at sale end than beginnings. If I add five of those 155 ended markdowns to another running sale or a new sale, it takes markdown manager about an HOUR to remember which new listings were already added to what sale.

 

The old markdown manager would have this figured out in about five minutes.

 

I don't expect instant results because I understand there is time associated with indexing, but this is ridiculous. It took me literally all day on Sunday to add 133 listings to other sales from 65 per cent reduced to five per cent down. Because I had to wait an hour between edits for markdown manager to remember what new listings had been added to which existing sales.

 

Like I said, the old version could do this ten times faster.

 

Something needs to be fixed here.

 

If ebay wants its sellers to make meaningful price adjustments -- and it would seem they do given the recent change to the rules about NOT putting newly listed items on markdown for at least 14 days -- then ebay needs to supply the uictional tools with which to do so. 

 

If you need data, I'll be pleased to send you about 58 screenshots of the problem the next time I try to add to exiting sales, like later today. I've one markdown that ended at midnight CST which I need to revaluate which markdowns to change on what items. 

 

Thanks,

Maureen 

Message 8 of 20
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May 30th 2018 Weekly Session

Hello,

 

I have a used vhs tape for sale of which I took my own photos and created my own title.  This is a harder to find tape and was the only one on ebay at the time of my listing.  Through some random searching I came across another seller who has used my photo and title with the exception of adding "New" to the title to sell the same tape.  The seller is using my photo of a used copy and selling a new copy which leads me to believe that they are a drop shipper/or don't have access to the inventory they sell.

 

My question is the following:

 

Can a seller steal another sellers photo and use it for their own listing? 

 

Is there anyway I can report this seller or item for false misrepresentation as they have used my photo of a pre-owned copy and are advertising there copy as new?

 

I don't want to waste time so if the example I've given is acceptable to ebay then kindly let me know and I will move on.  In other words is ebay ok with sellers stealing photos from other sellers?  We're not talking a stalk photo either.  The sellers is using the exact photo I took with my own camera.

 

Thank you for your time

 

Message 9 of 20
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May 30th 2018 Weekly Session

How do I go about listing certain words that ebay won’t let me list because they think I’m selling something else. 2 examples are a shot glass that said Museum of the Cherokee Indian.  No matter what I tried it would let me list this glass with the word Indian in the title. Now I’m trying to list an advertising pin from Kevlar and it says It looks like there's a problem with this listing.Use the term “Kevlar” only if your item was made by DuPont, or if it is made with Kevlar.  If your item was made by DuPont, please go back and update your Brand Item Specific.  If your item was made with Kevlar, please update your title to indicate that it was “made with Kevlar”

I’m assuming it’s a promotional pin from the company but it won’t let me use the word Kevlar in my listing which I need to do in order to sell the pin

Message 10 of 20
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May 30th 2018 Weekly Session

Try this.  Create the listing without the word indian, then immediately revise the title and add "indian".  I also have a decorative native themed listing that I couldn't list, it worked for me.

Message 11 of 20
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May 30th 2018 Weekly Session

URGENT!!!!

 

Hi Tyler.....Was in the process of creating a listing and went to use the Save for later tab. It is now bringing you to an unsafe Ebay page. Messages below. Close immediately after seeing message. The listing DOES save to your drafts but this should NOT be happening. Have confirmed with 1 other seller and they are seeing the same issue. I have cleared cache and history and still get the same error. This is a very major problem. Also was suggested I could to save to Inventory but do not see that option anywhere.

Please investigate and advise.

 

Not Secure  https://sm.ebay.ca/

Your connection is not private

Attackers might be trying to steal your information from sm.ebay.ca (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID
 

 

-CM

Message 12 of 20
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May 30th 2018 Weekly Session

tyler@ebay
Community Member

Hi Everyone -

 

Due to some back to back meetings I'm having to cut the chat time back by a bit so I can be sure of getting to everyone's comments that have already been left. Thanks!

Tyler,
eBay
Message 13 of 20
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May 30th 2018 Weekly Session


@cranberrypark wrote:

We are international sellers selling on eBay.com.  When I called eBay yesterday to determine if we had to comply with the new 30 day free return policy I got conflicting answers after talking to 3 different people - they were not prepared for a question from a seller on eBay.com outside of the U.S. The "return specialist" I finally ended speaking to initially said everyone had to comply and was unaware of the exemption category of Art and Collectibles (still can be 14 day returns). I had him open one of our listings and he concluded/affirmed that we don't have to change anything. 99.9% of our sales are international as all our items are in Canada and not viewed as domestic.

 

Does anyone out there who are international sellers understand what we have to do if anything?


Thanks for sharing @cranberrypark. There are definitely differences in the return requirements by listing site. I'm afraid I'm not quite following your question. If you are listing on .com and want to qualify your listings for Top Rated Plus you would need to offer free returns (with the time frame varying by category as you mention).


If you have a more specific question feel free to start a thread and tag me in it and I'll check it out and get you some clarification. Thanks!

Tyler,
eBay
Message 14 of 20
latest reply

May 30th 2018 Weekly Session


@bunbar wrote:

Hi, hope you can help,

Whenever an item doesn’t sell I get an email from Ebay telling me this. It’s the only way to know I need to relist it, since I have over 5,000 items listed and not all of them are relisted automatically. The past 4 days I received no emails after my  items didn’t sell, so I had no idea what was no longer listed.  (My Site Preferences are correct)

I went  to the page “Unsold: Not relisted yet”  but the problem here is, some of those items were already relisted.  So it’s easy to relist an item by mistake.  With over 5000 items I don’t know of any other way to keep track of what I need to relist. How do I get this fixed?


Hi @bunbar@ - that's frustrating, to be certain. Emails from us can be delayed, but days-on-end seems unusual. Trouble shooting basics are always to make sure that nothing got filtered to your spam folder, or to consider 'whitelisting' the domain @ebay.com on your email settings.

 

With so many reports of delays I'll get a report filed to let tech know. 

 

Copying @esclyons, @cgphile, @2nd-time-around-jewelry, @lotzofuniquegoodies and @momcqueen who reported the same things.

Tyler,
eBay
Message 15 of 20
latest reply

May 30th 2018 Weekly Session


@momcqueen wrote:

Hi Tyler,

 

Like the folks above, I received notice from ebay about the Summer Seller Update via ebay Messages on Sunday at 6 pm Central. Wasn't the Summer Seller Update released mid-week? I complained about this last week too with a promo offer for ebay Bucks that only arrived after it expired. There are issues with messages coming from ebay, like major ones.

 

My problem today, however, is with the new Markdown Manager. It's prehistoric slow. 

 

When I have a markdown promotion of 133 items marked down to 15 per cent come to an end, I like to re-evaluate the pricing on those items and make some higher markdown adjustments and then some lower adjustments if I've fewer left at sale end than beginnings. If I add five of those 155 ended markdowns to another running sale or a new sale, it takes markdown manager about an HOUR to remember which new listings were already added to what sale.

 

The old markdown manager would have this figured out in about five minutes.

 

I don't expect instant results because I understand there is time associated with indexing, but this is ridiculous. It took me literally all day on Sunday to add 133 listings to other sales from 65 per cent reduced to five per cent down. Because I had to wait an hour between edits for markdown manager to remember what new listings had been added to which existing sales.

 

Like I said, the old version could do this ten times faster.

 

Something needs to be fixed here.

 

If ebay wants its sellers to make meaningful price adjustments -- and it would seem they do given the recent change to the rules about NOT putting newly listed items on markdown for at least 14 days -- then ebay needs to supply the uictional tools with which to do so. 

 

If you need data, I'll be pleased to send you about 58 screenshots of the problem the next time I try to add to exiting sales, like later today. I've one markdown that ended at midnight CST which I need to revaluate which markdowns to change on what items. 

 

Thanks,

Maureen 


Hi @momcqueen - Markdown Manager shouldn't be taking that long to do much of anything. I assume you've covered the bases of clearing cache & cookies and trying from a different browser (I'm sure you have, but just in case that does somehow fix the problem shoot me a PM). Otherwise I'll get a report filed and follow up with you here on any other steps I've found that you can try to improve the responsiveness.

Tyler,
eBay
Message 16 of 20
latest reply

May 30th 2018 Weekly Session


@edubb101 wrote:

Hello,

 

I have a used vhs tape for sale of which I took my own photos and created my own title.  This is a harder to find tape and was the only one on ebay at the time of my listing.  Through some random searching I came across another seller who has used my photo and title with the exception of adding "New" to the title to sell the same tape.  The seller is using my photo of a used copy and selling a new copy which leads me to believe that they are a drop shipper/or don't have access to the inventory they sell.

 

My question is the following:

 

Can a seller steal another sellers photo and use it for their own listing? 

 

Is there anyway I can report this seller or item for false misrepresentation as they have used my photo of a pre-owned copy and are advertising there copy as new?

 

I don't want to waste time so if the example I've given is acceptable to ebay then kindly let me know and I will move on.  In other words is ebay ok with sellers stealing photos from other sellers?  We're not talking a stalk photo either.  The sellers is using the exact photo I took with my own camera.

 

Thank you for your time

 


Hi @edubb101 - using another member's photo without their permission isn't allowed. We would encourage you to contact them directly and request they change it. If they don't you can always consider registering with our Verified Rights Owners program and reporting it. Thanks!

Tyler,
eBay
Message 17 of 20
latest reply

May 30th 2018 Weekly Session


@bunbar wrote:

How do I go about listing certain words that ebay won’t let me list because they think I’m selling something else. 2 examples are a shot glass that said Museum of the Cherokee Indian.  No matter what I tried it would let me list this glass with the word Indian in the title. Now I’m trying to list an advertising pin from Kevlar and it says It looks like there's a problem with this listing.Use the term “Kevlar” only if your item was made by DuPont, or if it is made with Kevlar.  If your item was made by DuPont, please go back and update your Brand Item Specific.  If your item was made with Kevlar, please update your title to indicate that it was “made with Kevlar”

I’m assuming it’s a promotional pin from the company but it won’t let me use the word Kevlar in my listing which I need to do in order to sell the pin


Hi @bunbar - I think you've gotten some good advice there, though I'm not able to formally suggest you use a revision to circumvent a listing filter. Smiley Wink

 

When it comes to the use of 'Kevlar' we have strong filters in place because it's considered a trademarked word, and we tend to see a large number of claimed infringement notices from the Rights Owners that force us to remove listings and take action on your account. We want to make sure that when a term like that is used it is used in such a way to prevent removals. If it was an advertising pin from Kevlar I would imagine that it would be made by DuPont, no? Since they own the Kevlar brand I'd imagine they'd have their name on it somewhere.

 

If you update the specific to reflect that, you should be able to get it listed. Otherwise you can contact CS and they can take a look at the precise filter that is being hit and help you get things listed in compliance with it. Thanks!

Tyler,
eBay
Message 18 of 20
latest reply

May 30th 2018 Weekly Session


@lotzofuniquegoodies wrote:

URGENT!!!!

 

Hi Tyler.....Was in the process of creating a listing and went to use the Save for later tab. It is now bringing you to an unsafe Ebay page. Messages below. Close immediately after seeing message. The listing DOES save to your drafts but this should NOT be happening. Have confirmed with 1 other seller and they are seeing the same issue. I have cleared cache and history and still get the same error. This is a very major problem. Also was suggested I could to save to Inventory but do not see that option anywhere.

Please investigate and advise.

 

Not Secure  https://sm.ebay.ca/

Your connection is not private

Attackers might be trying to steal your information from sm.ebay.ca (for example, passwords, messages, or credit cards). Learn more

NET::ERR_CERT_COMMON_NAME_INVALID
 

 

-CM


Hi @lotzofuniquegoodies - It sounds like an HTTP/HTTPS compliance issue. Are you using the Chrome browser? If you are, would you try the same thing from a browser like FireFox or Microsoft Edge?

Send me a private message with the outcome and I'll see what I can find out from my end. Thanks!

Tyler,
eBay
Message 19 of 20
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May 30th 2018 Weekly Session

tyler@ebay
Community Member

Thanks for joining today everyone - I'll be on the boards a bit more today, and again on Friday, so expect responses by the end of the week!

Tyler,
eBay
Message 20 of 20
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