November 7th 2018 Weekly Session

[tyler@ebay]

Welcome to November (can you believe it's here already?), 

Opening the chat up for your questions. 

Issue	Status	Latest Update	Action taken/Next Steps
Unable to add items to an active Sale event + Markdown	Re-opened	Tech investigating
Estimated delivery dates for international destinations are overly optimistic	Open	Requested update from Project Managers involved
Refunded items are remaining in buyer's Purchase History as 'payment pending'	Open	Investigating
Shipping Exclusion list unchecking multiple countries when individual country is unchecked	Investigating		Working with reporting member directly
Combined Shipping error when trying to check out	Investigating	Need Examples	Working with reporting member directly

[momcqueen]

Hi Tyler,

Thank you for being here and opening this thread.

I’m a little concerned about the eBay Shipping Supplies store having no stock apparently available to ship to Canada at the moment. Or rather that they have stock but presently cannot sell it outside the USA due to a conflict with their managed payments via the eBay Ayden beta? International payments aren’t supported? If so, how will this be resolved in order to allow Canadian sellers to use their shipping supply coupons through stores subscriptions? Mine is spent for this quarter but others would still like to use theirs before the vouchers expire.

Your insight and clarification on this matter is much appreciated.

Thanks,
Maureen

[tyler@ebay]

Hi @momcqueen!

This was definitely a concern for everyone involved, and I'm grateful for people bringing it to my attention so we could get it addressed. 

As of this morning eBay Branded shipping supplies are available for Canadian members in an account that is visible, and will work with the supply vouchers. Storefront here. 

I've updated the major thread we had on this, but if you stumble across any others would you mind sharing that info? We'll be getting an announcement posted in the next bit too. Thanks!