Forum Posts

eIS and the Lettermail "Problem"

For years a large part of our business model has relied on shipping items such as DVDs, certain video games, comic books, CDs and other items that are eligible for Lettermail within Canada. Said items would be shipped using Tracked Packet to the USA ...

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Comics sent from Canada

Just trying to get this straight 1. I am located in Canada2. If I own a comic that was manufactured in the USA and I send that comic back to the USA, there is no tarriffs correct?3. What do I need to do on my end as a seller, just set the country of ...

Ebay is crushing sellers

Ebay is crushing its sellers from multiple angles. First they want to try and push us into using the EIS which will objectively double or triple BOTH shipping prices and shipping times and if we refuse to sign onto this new shipping program they post...

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EIS- US

I had someone try to buy an item from the US. EIS is ON. They say it shows I do not ship US. I can't seem to find any errors in my shipping policies.. any thoughts?

Does ebay now charge tariffs on non-EIS sales. I am not enrolled, buyer said tariffs added anyways

I lost a sale, buyer arguing with me tariffs added at checkout even though I am not enrolled into EIS yet. I told him I will charge him the tariffs anyhow after the sale so I cancelled and relisted the item buit he moved on. I guess something weird h...

Okay Ebay. What is going on? Why you lie about things to buyers? Since when do sellers pay tariffs?

devon@ebay Ebay shows a misleading message telling U.S. buyers it is the Canadian sellers who are the ones who pay tariffs. Not it's the other way around.Why is ebay telling nonsense to U.S. buyers. Like the information screens on check-out for every...

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Shipping to USA from Canada with Tarrifs

I have put it off until i did some research on it and now seems you have to put a code for every item you are sending from Canada to USA. (Using Chichats)Sending 1 hockey card but being in plastic holder have to have 2 HTS CODES and have to fill out ...

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Shippo, CPO labels, and Duty Collection

I just noticed that Shippo still offers CPO shipping and I'm wondering if anyone has used this method. I spent hours getting zonos sorted but it looks like shippo had it covered all along. To me it looks like exactly what I've been looking for. It lo...

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Expedited Lite Gong Show Test Shipment

I have a shipment that "qualifies" for expedited lite going from Calgary to Saint-Hubert QC. Details as follows. 174 grams - Bumped to 180 gram. 24 x 12 x 2.6 (bumped to 3.0 cm)Price buyer paid. 6.05Quoted price once details confirmed 6.05 via expedi...

Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation

Hello Sellers For the last month I have noticed that when I purchase a shipping label from Canada Post through eBay's system I am charged an amount, lets say of $17.65 for an item. When the postage amount for the label clears through my account (usua...

Discovered eIS Canada issues Discussion

Open post for known issues regarding eIS Canada. Add as you come across them. 1. Default shipping method domestic letter being used vs USA Tracked or Expedited. (I am guessing some cases you could ship Expedited lite to hub vs letter to get tracked b...

Resolved! Incorrect shipping costs showing to buyers

I think this started when the Canada Post work stoppage ended, but all my listings that should use Expedited Lite are showing the full Expedited (or maybe regular) parcel price to the customer. I'm still able to purchase the Expedited Lite label at t...

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Promoted Listings General Attribution Changes Coming To US & Canada January 13, 2026

It's official, the Promoted Listings General ad attribution changes rolled out to UK, EU, and Australia earlier this year are coming to US and Canada January 13, 2026. https://pages.ebay.com/sell/pl/attribution.html Starting January 13, 2026, for ite...

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Canada Post and Ebay Label Surcharge Free Scam

When you try to fight a wrong label charge, Ebay will tell you to talk to Canada Post, and Canada Post will say to talk to eBay. Went through 2 different supervisors on either side, and it's been a good waste of time. It's honestly shameless, more so...

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When ebay will remove misleading banner ??

"Due to US customs policies, the buyer of this item will need to pay import fees to the shipping carrier prior to delivery." This banner appear on international sales even if there are no tariffs on particular items.It's simply false,misleading and h...

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How are your views/ sales faring in 2025? Predictions?

How are your views and sales doing this year so far? I am down 24% in sales vs the same period last year and have't sold anything in 14 days now to any country. I looked at my views for months during this year and October seems to have taken what loo...

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Canada Post Labels Surchage Overcharge Extra Charges

All my Canada Post Expedited labels since the strike ended have all been over the price I pay when I buy the label. Prices are increased by ~$3 every time for no reason. My weight and dimensions are accurate; this never happened before. UPS has also ...

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eBay Labels for Canada Post Expedited Parcels Upsized and Over Charged if Under 23x20cm Minimum?

It looks like eBay.ca or Canada Post is modifying label dimensions when the length/width is smaller than Canada Post’s minimum size for Expedited Parcels (23cm x 20cm). For example, I had a package with dimensions 19 x 15 x 12 cm. eBay calculated shi...

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UPS label overcharges

Just checked my UPS charges that came out of my account today and everyone one of them was overcharged from the original shipping labels I puchased. In most cases it was under a dollar but 2 of them I had going to the eIS hub in Mississauga were over...

Keep the sale even if it’s returned: If a buyer opens a return, eBay issues a refund at no cost...

https://community.ebay.ca/t5/Announcements/eBay-International-Shipping-is-rolling-out-for-Canadian-sellers/ba-p/529718 I wonder if this is a new post (judging by the date) and if this was debated here:Keep the sale even if it’s returned: If a buyer o...

Is everyone but me enrolled in the EIS?

October is about done and not a peep about EIS. On .com....20 plus year ebay account, top rated with over 45k feedback & no defects. Although i never used it, i have been enrolled in US & UK EIS for a while now. Same account on .CA...I'm above standa...

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Canada Post Expedited Lite Labels Being Charged as Expedited Parcel

Canada Post are clearing their backlog and charging the shipping labels of the past few weeks. However this week I've had 4 different Expedited Lite parcels being charged the cost of an Expedited Parcel. They first charge the correct amount for the E...

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Warned a buyer about tariffs, but then they refused delivery over tariffs....

Had a US buyer make an offer on an item made in China. So I warned them about Tariffs that will be taxed and billed to them at the border in my counter offer that they accepted. Then they refused delivery over said tariffs being applied. There's no b...

CD and DVD sellers - a couple of questions

CD and DVD sellers - a couple of questions. 1) How have your sales been since September? Have you had any US sales? Mine have really dropped off 2) Do you use promoted listings, if so at what rate? I was using 5.5% and have since removed promoted lis...

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