User Activity

Why is ebay not accepting photos via Turbo Lister anymore? And how else can I upload bulk listings? Re-listing each item is painfully slow plus not all my items were listed in the last 60 days, so do I have to start each from scratch now?
Why did I get charged for 10 listings when I have 50 free ones available to use? AND why doesn't ebay answer when I send messages via 'contact us'? I also requested them to phone me about it via their 'contact us'. No call and no answer.