eBay

A buyer abused the feedback system and I wanted to know how long it takes for ebay to respond to a report on this matter? And how will I know their response exactly? There's no dashboard for these type of things unlike the "Resolution Center".

I recently sold an item, shipped it for free from Canada -> USA with UPS, and it arrived to the buyer's location. He is unwilling to get the package because he doesn't want to pay for the custom fee. He is asking me to pay it partially. I have 2 ques...