The weight of the box is changed and books are missing

jasonjz
Community Member

I need to escalate this shipping problem for the item, because when the item was shipped out from the seller it was 21 lbs 14.4 oz, but when I received it, it was only 14.94 lbs. So obviously, something wrong in the shipping.

 

I am supposed to receive 12 books, but I only received 8 of them. 

 

Can you guide me to resolve this problem? 

 

Thank you.

Jason.

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The weight of the box is changed and books are missing

Your first step is to talk to your seller. What light can they shed? Is the package damaged? There might be a simple explanation. If that goes south, you'll have to open an Item Not as Described case, I believe. In the resolution centre. 

 

 

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