I need to escalate this shipping problem for the item, because when the item was shipped out from the seller it was 21 lbs 14.4 oz, but when I received it, it was only 14.94 lbs. So obviously, something wrong in the shipping.
I am supposed to receive 12 books, but I only received 8 of them.
Can you guide me to resolve this problem?
Thank you.
Jason.