UPS & ebay | Payments | eBay Canada EN

bobenis · 2026-02-21T16:54:52.590000Z

So I recently sold a DJI mini flymore combo drone on eBay. I reside in British Columbia Canada and a person in Albuquerque New Mexico purchased it.I had my auction set up to use Canada Post for shipping within Canada and to the United StatesUpon the buyer purchasing the drone and eBay notifying me to generate a shipping label eBay told me that they would not use Canada Post and that only FedEx or UPS could be used.I decided to use ups as the seller had made the payment through eBay for the shipping amount of $29 so I chose the UPS shipping route with insurance that came out to $29. EBay then generated a UPS label for me to put on the box however I was perplexed because it was just a basic label similar to what Canada Post has where it's got a barcode and the tracking number along with the to and from addresses and a tiny description in the bottom left corner stating it was a DJI drone and valued at $300 I brought it into ups and they quickly looked at the package and then said thank you.A week went by and I noticed that the package was sitting in Seattle and not moving so I gave it another day before calling UPS.The following day I checked the tracking number and it now showed a scan update in Georgia claiming that the parcel was going to be returned to the sender. I immediately phoned UPS and they could not tell me exactly why it was going to be returned but they said it could have something to do with customs so they gave me the US customs phone number and told me to use my UPS tracking number, I asked UPS how us customs would have my tracking number on file and she told me don't worry they will.Sure enough, I call US customs and they are completely clueless and have no ability to check the tracking number nor tell me anything about my parcel and whether it was refused by them or not.I call UPS back and advise them and they told me to give it a couple of days and see what happens.A day goes by and UPS emails me telling me they need my information to be able to send the parcel back to me and when I asked them why it was being sent back they still couldn't tell me but surmised that for some reason US customs had denied the package due to insufficient customs documentation I told UPS that eBay generated the label for me and that was out of my controlI got on the phone with eBay told them what was happening told them that they failed to generate a customs documentation form for me to put on the outside of the box and eBay advised me that they would send me a form that I could send to UPS and it would get the package to the seller even when I told eBay that the package was already on its way back to me with a brand new tracking number and eBay insisted not to worry that it would be redirect it.5 minutes later an email comes in from eBay and all they provided to me was a screenshot of my eBay sale and that was it 😂I contacted them back and told them that is not going to be sufficient enough for US customs to forward the parcel on to the buyer and that it was already on its way back to me.I contacted the buyer let him know what was up told him to open up an eBay dispute so that we could let eBay handle it, I contacted him through the dispute and I contacted eBay and they told me to wait until February 20th in which case they would step in refund him the money and not charge me any seller fees, perfect.Well yesterday I get notified from eBay that I have to pay $30 for the shipping label that was generated for the parcel to be sent to the buyer which the buyer ultimately has to pay and when I asked them why I had to pay that when it was their fault for not generating a customs label since the UPS shipping is done through eBay and I have no control over that and they just replied to me telling me too bad you have to pay for the shipping.Sorry for the wall of text but this is insane, I can't even remove my banking account information off my account in eBay and I've been a member since 2002 and this type of BS is 100% going to make me delete my eBay account and never use this site again.A multi-billion dollar corporation charging me, the seller, for shipping that was their error

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