Anybody else having eIS problems? I send a package to France and Germany last week no problem, and over the last two days (March 23 + 24), people from USA, Australia, Italy have been asking me for shipping quotes since the eIS isn't calculating cost for them.    I thought it was something I did, but it appears other people are having the same issue. Comment so this thread gets the dev's attention! 

Throwing this out there because the concern/kerfuffle comes up regularly. Does ANYONE know how Intl. INR's are treated when the delays are caused by customs issues? eBay when associated with eIS shows the estimated date but this disclaimer regarding customs delays is now MIA. Unsure how it shows now when couriers are involved both Canada to USA and Canada to world or vice versa. Over the last 25 years it's been there (the disclaimer) in assorted places in various forms. Are customs delays applicable INR's or are the "estimated dates" firm timeframes? Once a shipment is in the hands of customs no matter how it is shipped. A sender has no control at that point. Maybe someone else knows or is it just depends on the agent you connect with? Without consistency. Weather(fire, natural disasters, etc) delays would fall into the same basket but don't always get addressed the same way or priority. From most buyers perspective if it item doesn't arrive according to the window, item is an INR. End of story!!! @devon@ebay Can you shed some light on the issue? In checking eBay's help there is nothing that I can find that officially clarifies other than this. https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#specialcoverage-inr

I live in Canada and I bought earbuds from a seller from the States. During checkout, eBay billed for taxes but during import, I was requested to pay for duty, includes taxes and custom clearance fee. Is this normal or is there a way to get a refund on the duty?

@byto253 Seems to be one of the quirks with the new version of this forum is we are seeing an influx of posts where sellers (usually newer) are trying to advertise...meaning sell. Hope when the post gets toasted/shot down/cancelled/poofed the OP gets advised as to the why. Otherwise they will have no idea that they had done something eBay improper. @devon@ebay As a side request can we get the default for dating being the ON position vs having to click on each one to turn on the date and then the flag will disappear the second as soon as you move on. Not sure about others but I view by newest posts and the old sort worked great!!! a) Default view: last reply 1 hour ago b) Temporary activated view: last reply Aug 13, 2026, 6:15 PM Preference?

I received a message from Stallion this morning about the new Section 338 tariffs (50% on all items on the list, CUSMA does not help us get out of paying these). I looked through the list, stamps are on it. (9704.00) 4907.00 is NOT on the list (fiduciary paper) but I think they have to be US stamps and not used to qualify, world stamps of all kinds are under 9704. This will affect all my Canadian lots. I don't have so many world lots (I was putting Canada for the COO on those). Now I'm going to go country by country of what's in the package instead of saying it's a "collection assembled in Canada". How is everyone else going to handle the new tariffs? C.

I got an American buyer who made an order through the Ebay International Shipping Program, so the "ship to" address is the usual Mississauga one. I buy the label through Ebay and send off the package in Toronto, where I'm from. It usually just takes 1-2 business days to deliver to the Mississauga address but it never got delivered there. Instead, 5 days later the package is in CALGARY, AB. Why?? Here's the tracking info page: https://www.canadapost-postescanada.ca/track-reperage/en#/details/4013252766486129 At this rate, I'm afraid this order won't meet the estimated delivery date shown to the buyer.

Any other seller with this issue?

We’re reaching out to you because you’ve sold or listed items that may fall under the EU Packaging and Packaging Waste Regulation. If you qualify as a packaging producer, you may need to provide EPR (Extended Producer Responsibility) Packaging registration numbers for the EU countries where you make product packaging (including shipping materials) available for the first time. If you don’t provide these numbers where required, your listings may be hidden from buyers in the affected countries. Learn more about who qualifies as a producer on our Help page, or complete a free status check with our partner Lizenzero . If required, you can now enter your EPR Packaging registration numbers and certify that your packaging meets the requirements directly in your Account Settings:      From Account Settings , select Business information (available on desktop or tablet only) Go to Extended Producer Responsibility (EPR) numbers and select Add or Manage Select a country and the packaging category, then enter the relevant packaging registration number Certify that your packaging materials meet the applicable rules by checking the indicated box when you enter your first packaging number Select Add Once saved, your packaging numbers are stored in your account and may be displayed on all your listings, where required. Learn more Find more guidance on EU packaging requirements , or consult your legal advisor if you have any questions. If you need help with packaging compliance, our trusted partner Lizenzero , can guide you. You can also find a copy of this message under Messages in your eBay account. If you have questions, we’re here to help.

Just spotted this discussion on dot com. There are others. I believe the problem was first noted yesterday https://community.ebay.com/forum/selling-57920/topic/your-item-location-475254/ In just now attempting a sell similar I received an error message for bad location. When I clicked on tab the Postal Code that displayed was corrupted and showing a partial AB postal code (3 characters) . Your results may vary. Here is another. https://community.ebay.com/forum/selling-57920/topic/folks-that-have-had-weird-account-issues-item-location-is-wrong-475212/ @devon@ebay Is this being worked on? It's affecting Canadian sellers too when you go to revise a listing. Doesn't "seem" to be on create. I found the ticket info attached to the dot com discussion.

Hi everyone, I just made my first sale on ebay, i'm happy with it but i'm already face a strange situation. I have choose in the listing to use Ebay Canada post label to ship to europe, but when I sold my first item (to Netherlands) and went to print the label, there was this message from Ebay: "Due to EU customs reform regulations, Canada Post label purchases on eBay are temporarily unavailable for this destination. To complete your shipment, please purchase your shipping label directly from a carrier." This country ain't in the list that Canada Post can't ship it right now, on the Canada Post website it is possible to ship to this country. Ebay is probably not updated. Why I can choose this option if they claimed after a sale that it ain't possible? They offer me to print a FedEx label instead for 88,52$ while the buyer only paid 11,83$, so I would loose money chosing this option. On the Canada Post website, it is possible to get it ship by plane without tracking for 14,09$... can I choose to buy this label directly from Canada Post even I have choosen in the listing to buy from Ebay? Would it be a problem? It maybe is a entry level question, but I'm learning how it works and some aspects aren't that simple. Thank you very much in advance for the help, it is truly appreciated as I'm a bit lost on this issue. Best regards, Olivier