Paypal/Canada post shipping problem

[bennettcollectibles]

So I'm trying to send a package to the US.  Buyer paid for US small packet no tracking.  I'm getting an error when I try to pay that says Cannot print "please provide valid export reason"

What does this mean?  I filled out the customs forms as I have in the past, this is the firsst time I've seen this announcement.

Is it because I'm using Small packet USA

[lotzofuniquegoodies]

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@bennettcollectibles wrote:

So I'm trying to send a package to the US.  Buyer paid for US small packet no tracking.  I'm getting an error when I try to pay that says Cannot print "please provide valid export reason"

What does this mean?  I filled out the customs forms as I have in the past, this is the firsst time I've seen this announcement.

Is it because I'm using Small packet USA

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Another possible reason you could be getting this error message is if you have added the HS code with a dot between the numbers if you are using Shippo. Going forward the correct format should be ###### not ####.##

-Lotz