Starting July 31, 2026, when a EU buyer contacts you about a faulty item and asks for a remedy, you must offer a choice of repair or replacement. If they choose a repair, your warranty period is extended by 12 months. This applies to all general goods.
What you need to do
1. For general goods:
If you are a business seller offering goods to buyers in the EU, and a EU buyer invokes their statutory rights during the warranty period, you have the following responsibilities:
If an item is reported as faulty or not as described, you must offer the buyer a choice between repair or replacement.
If a buyer chooses a repair, the warranty period for the item is extended by an additional 12 months. You must also inform the buyer of this extension before you conduct a repair.
We recommend reviewing and updating your warranty processes and all published policies to reflect this.
Purchases made before July 31, 2026 are not subject to these requirements.
2. Additional requirements for certain products listed in Annex II:
For certain products, in the categories listed in Annex II of the Directive - including washing machines, washer-dryers, fridges, dishwashers, TVs, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage products, and products that include batteries for light electric vehicles (such as e-bikes, e-scooters, and similar devices) - additional requirements may apply.
These requirements apply if you are the EU-based manufacturer. If the manufacturer is outside the EU, someone in the EU must take over its repair obligation. This will be the manufacturer’s EU authorized representative, or if there is none, the importer, or if there is no importer, the distributor.
For goods listed in Annex II
Check the EU Ecodesign rules for your products to understand which spare parts, repair information, and services you must offer, and how long they must remain available.
Offer repair services for the duration of your repair obligation.
On eBay, publish repair information, including details about coverage, repair options, and typical repair prices. You can make this information available through seller notes, the item description field, and/or the order confirmation email.
If Annex II repair obligations don’t apply to you, you may still want to help your buyers by informing them who they should contact for a repair.
Thank you for selling on eBay.
