My buyer left me a neitural feedback without asking me first because she didn't receive item,$10. will refund now. Can she change feedback?

[nicolettecloset2000]

Hello! It happens first to me. My buyer didn't receive her item, $10. She didn't contact me first and left me a neitural feedback. I will refund her money now. I have 100% feedback. Can she change her feedback to positive? Thanks.

[scifan57]

It's the seller who has to send the buyer a feedback revision request,not the other way around. Follow the directions on this page. Contact the buyer first and see if she is willing to revise her feedback before making the effort to send her the request.