Ebay customer service for seller

[discountedcomputerscanada]

Hi guys, anyone here living same nightmare with the new policy of not having any customer support for seller. They now only offer offline scripted answers by poorly trained employees oversea. A simple issue of feedback removal can take weeks, tons of emails because you cannot call anymore, and you do call they cannot do anything for you anymore. So every agents are answering differents pre-scripted answers and seems random every time. And if you find one agent who agree with you, most of the time , the commitment of resolving the issue never happens most of the time. This is so frustrating and time consuming.

What do you think?

[femmefan1946]

Why are you phoning?

The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.


https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.

https://www.instagram.com/ebayforsellers/


https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.

 Which includes eBay calling you back.

The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.