Buyer said she did not get a combined invoice, but my end showed as combined invoice had been sent

[lady$$bird]

Hi,

I contacted a buyer with a reminder to pay, she had purchased 3 postcards and on my end it showed a combined invoice had been sent.  The buyer sent me a message that she was still waiting for a combined invoice ???  Why would it show as a combined invoice sent on my end while she said she did not get the invoice?  Anyone?

Wendy

[momcqueen]

Send it again. Uncombine and recombine and be sure the little box that says 'send email' is checked. If you've combined it in your Sales Record, she doesn't actually need to wait for an email. It's ready. If your buyer has been tinkering with shipping addresses from one country to another, however, there may be an error that has occurred OR she's simply stalling because she doesn't want yet to pay.