Wildfires and the ensuing air quality concerns have impacted shipments into and out of several communities across Canada. We are closely monitoring the situation and will provide eBay sellers with additional support and protection of seller ratings during this time.
As a seller, you do not need to worry about service disruptions caused by these events impacting your seller rating. If your business is impacted, eBay will automatically protect your seller performance rating, including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” requests due to late delivery as long as you uploaded tracking and the shipment received a scan from the carrier before the request was opened
- Defects resulting from transactions you canceled for being out of stock or unable to fulfill the order
Additionally, we will remove any neutral or negative feedback left for impacted transactions, as well as Service Metric ratings associated with Item not Received requests.
You do not need to contact Customer Service in order to receive these protections.
For updates on delivery interruptions, visit the following carriers’ websites:
Please stay safe and as always, thank you for selling on eBay.
