A buyer left unreasonable feedback, how do I have it neutralized?

[bdressler]

I recently listed an item for sale with shipping in Canada and USA only. A member from India placed a bid and told me that I should ship it to India for $10 because it is a "genuine cost."

I was immediately suspicious that this was a fraud buy.

I contacted him and told him that I would only ship to Canada and USA. He demanded that I ship the item to him... So to make an effort I checked shipping cost with Canada Post to India and it was around $100 and so that's what I put on the invoice! Thats just how much it would have cost me!!

Just before sending the invoice I had attempted to close the transaction which the buyer rejected.

Afterwards he said I was being unreasonable and that he had items shipped to him from N.A. for $10 before. The difference is that I have to pay consumer prices, not coporate / business prices. This was unacceptable to him.

So now I have negative feedback because he can't read an auction properly! What's worse is that I can only leave positive feedback! I've been pushed into a position where my reputation is diminished because he would not accept that I only ship to Canada / USA.

What the heck can I do about this?! Ebay seems to not be able to do anything... or they just don't care.

[heidilynn0_3 · Accepted solution]

Hi bdressler.. An unfortunate comedy of errors.

Should have Buyer Requirements set to block countries not shipped to...

http://pages.ebay.ca/help/sell/manage_bidders_ov.html

Never file a cancellation without a buyer's prior agreement to accept. Can't turn around and file an unpaid so fees are lost.

Can file an unwelcome buyer..

http://pages.ebay.ca/help/policies/unwelcome-buying.html

Add the ID to your blocked bidder list.