I can not believe it,
I have been struggling with my DSR since the begin of JUNE where my shipping and handling DSR plummented to to 4.3.
I started early in March trying to educate my customers about the DSR where I included a explanation on company letterhead, a nice thank you note, emailed my buyers, etc, etc.
I threw in the towel at the end of June, and said NO MORE, I QUIT, it was affecting my health, and ebay wasn't fun anymore.
At the end of JUNE, I also stopped sending all the extra CRAP, the letterhead, the thank you notes, INSTEAD this is what I did.......
KISS - Keep it SIMPLE STUPID
1) Send my item within 24 hours
2) Here is the note I email to all my Buyers
Hi, tires will be in the mail tomorrow. Please remember this item is being sent from CANADA and NOT from the USA. Should get them around August 1st, give or take a couple days, Thanks Lore (or something like that)
3) I write a little thank you note on the packing slip.
4) Then I mail it.
I do not ask for feedback, that is in my write up
I do not explain the DSR anymore
I list my items, sell, pack, and send.
MY SALES HAVE GONE UP by about 500%
MY DSR went from 4.7 4.5 4.6 4.3
AS OF TODAY my 30 day DSR is 5.0 5.0 4.9 4.9
I decided I was not going to bend over and kiss my a$$ anymore, I went back to just providing the best service possible, and forget the extra paperwork.
I AM PROOF - use the KISS programme and see if it will work for you.