Has anyone tried speaking with eBay Live Help. Is it just me or is it an infuriating process? I spent a half an hour talking in circles with this person and quite frankly got nowhere. Here's the transcript - please someone tell me if I'm not being clear in my questions or what?
Here's the transcript of your conversation
Your chat session started.
David: Thanks for being so patient.
David: My name is Dave, how can I help you?
llee2: Hello...slow connection please bear with me
David: No problem. Take your time
llee2: I am trying your new seller's feature of offering eBay Anything Points. Used offer manager to add feature to item #2967747438. However, the manager is supposed to automatically add details and graphics but I don't see it showing up
David: I'm sorry to hear about that. Are you using Selling Manager?
llee2: No
David: What do you mean by manager?
llee2: I used the link http://anythingpoints.ebay.com/offer.html and used what the page calls "offer manager"
David: Ok one moment
David: You can revise the auction only if there is at least 12 hours left on the auction, and no one has placed a bid on it yet.
llee2: ?
David: I would recommend revising that if the Offer Manager didn't show the pics
llee2: The pics are supposed to automatically be added by the manager. I don't have access to the pics or html (see bottom of the page of the link above)
llee2: I can't manually insert them
David: I just looked at your auction and I see a few pictures there
David: There's a ketostix picture
David: and an Anything Points picture
llee2: What I am refering to is this. When I offer EAP, it's supposed to add graphics and details for the bidders as per the link above. These details are provided by EAP or eBay - don't have access to them. See the example at the bottom of link page..."5 anything points per dollar of final price" etc.. along with a buyer's link for more details. What i am referring to is listed as item #2 on the middle of the page under "how it works"
llee2: As it stands, if i did not add any detail to the listing, how would anyone know I am offering EAP. The last item on the link page says it will automatically be added to the listing along with info for the buyer
David: It put in a picture that says "Anything Points offered here!" I can only assume that's what you're referring to.
llee2: I put that in as a galery pic (wasted a quarter cuz it looks crappy anyways). No, please refer to the link page earlier. Look at the last point on that page - "how will buyers know that I am offering EAP" and see the pic below it.
llee2: copied and pasted
llee2: How will buyers know that I am offering points? When you select which listings will offer points (and the corresponding points per dollar for each listing), Offer Manager will automatically update your designated listings with information that explains the offer to buyers. See below for a sample listing that offers points.
David: Yes, I'm looking at this: How can I further emphasize the fact that I am offering Anything Points? To increase visibility of the fact that you are offering points on a listing, you may consider using the following image in Gallery: http://pics.ebaystatic.com/aw/pics/eapHub/pointsoffered.gif
llee2: Not that...
llee2: The LAST (READ LAST) item
llee2: How will buyers know that I am offering points? When you select which listings will offer points (and the corresponding points per dollar for each listing), Offer Manager will automatically update your designated listings with information that explains the offer to buyers. See below for a sample listing that offers points.
David: It should show up on your actual item page
David: Let me have you write into our eBay Anything points team so that they can trouble shoot this for you. One moment
llee2: Yes it should but it doesnt - that's why I'm talking to you
