I HAVE THE SAME PROBLEM..GOING THE OTHER WAY.
I was a Venture One user for over a year, and from the promise of efficiency with eBay's Powerseller negotiated program with CP, I want to migrate to Electronic Shipping Tools, and so last week I signed up through the links on this board.
The first day, Thursday last week, everything worked out fine, I printed out maybe 25 - 35 parcels labels, got the manifests, the parcels are on their way.
The second day, Monday of this week, I was able to print the labels and attached them, and then was SHOCKED because I am UNABLE to process the manifests, so I have no way to prove payment was made for the next thirty or so packages that I have in the truck waiting for taking to CP.
I phoned the help desk at 18002774799 and logged a ticket with IBM (Canada Post contracted them to design and support the Electronic Shipping Tools) and IBM said the problem arises due to my earlier registration with CP as a VENTURE ONE user. My status as a Venture One user has effectively disqualified me from using the eBay Powerseller contract and Electronic Shipping Tools. I find that a terrible way to treat a growing volume customer.
IBM tech support is trying to get CP to sign me onto the eBay Powerseller contract and re-enable me to continue with Electronic Shipping Tools.
Imagine my frustration as I am in my 3rd day of downtime and am waiting to hear from SOMEBODY from CP to help.
Anyone know somebody at CP who is managing the relationship with Canada's eBay powersellers? I would love to get a name, a telephone number, an email address, something that will help me continue to do business with CP.
Thanks,
RAY