Buyer got message he would have to change the address or ask the seller for an exception

[dianek953]

This buyer cannot pay using his address even tho he has made recent purchases successfully. What is an exception and how can I make it? 

[leb17 · Accepted solution]

Hi...not understanding your question fully, need more clarity.

"This buyer cannot pay using his address"

Are you saying that the buyer can not use his/her PP (PayPal) account to pay for the item?

[dmil8030]

Hello 'dianek',

If you wish to add a buyer to a list of exemptions, the following link will tell you how:

http://pages.ebay.ca/help/sell/buyer-requirements.html

Depending on the nature of this buyer's difficulty, adding him to your exemption list may or may not solve the problem, but it's a start.

Best of luck. 🙂

[heidilynn0_3]

Listings are worldwide so exemption unlikely the issue. Without a clearer picture, its difficult to respond.

[dianek953]

Yes, he has paypal and when he tried to pay using that, he got the message he must change delivery location or ask seller for an exception

[dianek953]

I am wondering if I were to send him an invoice, rather than him just using the pay now button, if that would resolve the problem?

[scifan57]

Is the buyer trying to have the item shipped to a different country than the one his PayPal account is registered in?

[heidilynn0_3]

Or your listing didn't include shipping to the buyer's location?

Try sending the invoice.

[dianek953]

The buyer has the same home address in the States for his Paypal account and the place he wants me to ship the item. And there is a shipping calculator attached to all my items for sale so I don't think that is it. He has asked me to try sending to a friend in Canada that he will be visiting soon and sending an invoice reflecting that address. I will try that and see if that works

[leb17]

Hi....Sorry I haven't been back sooner.

Ok, let me understand you and correct me if I am wrong.

You have a US buyer that is having problems paying you do to a address issue.

Is this a new member?

Can you post the item number?

Have you tried using the "Request money" tab in your PP (PayPal) account?

NOTE: It is not in your best interest to send the item other that the address that PP will send you when they do pay.

It sounds more like the buyer has a issue with their PP account and they need to contact PP to resolve.