I'm guessing you have another ebay username because the one you've posted with was only on February 17th, the same day as your post.
The you spent making a long distance call to San Jose, you could have spent it reading the various policies in Help & Contact.
I have to ask, did you really think that someone from ebay would just give you the CEO's name and number?
By the way, you can google ebay CEO if you want his name.
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Non payers should get unpaid item strikes and be added to block bidders lists. Period.