Actually, that's not correct. DSRs for shipping cost and shipping time (meaning only the time the seller took to get the item out the door) are rated separately.
Sellers have to state a "handling time" in their listings, which you should take into account before buying, especially if shipping is stated to be free. If a seller sends an item by lettermail, you should be able to determine the date it was dropped off at the Post Office by the cancellation stamp. If the seller used online labelling, there should be a confirmation emailed to you when the label was prepared and/or linked to your item on eBay. You can then leave "shipping time" DSRs according to the date the seller shipped, not for the time the Post Office took to deliver it.
The issue from a seller's point of view is that buyers very often confuse shipping time with delivery time in this way, leaving low DSRs for "shipping time", when the problem is actually due to delays by the Post Office (or other delivery service), bad weather, postal backlogs, etc. over which sellers have no control.
Is it really fair in any case to expect to be able to complain about something you got for free if the seller did get the parcel into the hands of the Post Office within his stated handling time?
Chances are the seller used a lower level of service, like surface parcel, not air -- which is completely understandable. Shipping anything by air over 500 grams within Canada is getting very expensive (there is no "small parcel" service within Canada). If you need or want an item quickly, it's best to look for a seller charging the normal air parcel rates.
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