You have 45 days to open an Item Not Received dispute.
Go up to the top right hand corner and find the Resolution Centre in the dropdown menu under Help and Contact.
Item Not Received is actually the default complaint.
You will be told to contact the seller. You have already done that, so go on to the next step which is to escalate to a Claim.
If the seller cannot prove delivery and does not promptly refund himself, Paypal will refund your entire payment and go after him for their money. There will be other fallout for the seller.
If more than 45 days have passed, you will not be able to do this through eBay.
The 45days deadline is firm.
Go instead to the credit card you actually paid with (PP is just a mediator) and phone the 1-800 customer service number on the back. Have all your paperwork, transaction numbers, dates, values, currency etc , handy for the clerk to process a 'chargeback'.
Do this immediately because cards have deadlines too,
There is no reason to allow extra time for items to arrive from overseas. If an item has not arrived after 30 days, contact the seller ONCE to ask for the date and service shipped and for the tracking number. There may not be a tracking number. From your point of view this is good.
